I checked in to Shangri-La Hotel in Fuzhou on 22 Oct. The experience was a pleasant & unforgettable one. I was greeted by Sarah when I checked in
She was very friendly and helpful to acede to my request. Upon knowing that I am allergic to smoke smell, she arranged for the highest floor for me. The room is super clean and very big. I would also like to comment on the sincere service of another front counter staff, Wade Fu. He always greeted the guest with warm smiles. He answered all my questions well and showed concern to my safety as I was travelling alone. He made me felt at home. The hotel is in a strategic location, with WuYi Square just 5-min walk away and the there are many eateries within walking distance. Tourist attration ,SanFang QiXiang, is just a short car-ride. My overall impression of the hotel is awesome. I'll certainlyl stay in Shangri-La Hotel when I next visit Fuzhou. 👍👍👍👍👍👍
Stayed for a night looking for a high-end experience, and it definitely delivered!
We got a room with a river side view that was beautiful even with gloomy weather. Front desk staff Benson and Lainely were very helpful with our accommodations and easy to understand. Had a late dinner ( I highly recommend the Peking duck & Fujuan style fried rice) and breakfast buffet. Emily from the restaurant staff was extremely patient and understanding of our needs when it came to the cuisine that has a little something for everyone. The indoor pool area was nice (shower cap is required) that had a sauna room in it as well.
Would recommend this location for a couple wanting to get away and enjoy some of the finer things in life.
CChek Chin LiungMy recent stay at the Kulangsi Resort in Xiamen was nothing short of exceptional. From the moment we arrived, it was clear this was a special place dedicated to providing a tranquil and luxurious getaway.
Wonderful Environment:
The resort is beautifully situated, offering a perfect blend of lush, manicured gardens and serene landscapes. It feels like a hidden oasis away from the city's hustle and bustle, yet it remains conveniently located. The views are stunning, and the overall atmosphere is one of peace and relaxation. It's an ideal spot for both couples and families looking to unwind.
Excellent Hotel Facilities:
The facilities are top-notch. Our room was spacious, impeccably clean, and featured a modern design with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a great night's sleep. Beyond the room, the swimming pool was a delight, and the fitness center was well-equipped. Every corner of the resort is maintained to a very high standard.
Standout Service from 小陈 (Xiao Chen):
While every staff member we encountered was professional and friendly, one individual truly made our stay unforgettable: a gentleman named 小陈 (Xiao Chen). His service was, without exaggeration, world-class. He was incredibly thoughtful and anticipatory, always seeming to know what we needed before we even asked. From offering insightful local tips to ensuring every small detail of our room was perfect, his attention to care was remarkable. He embodies the true spirit of hospitality and is a tremendous asset to the Kulangsi Resort.
Verdict:
I wholeheartedly recommend the Kulangsi Resort. The beautiful environment and excellent facilities provide the perfect backdrop, but it's the outstanding service from people like Xiao Chen that transforms a great stay into a truly memorable one. We will definitely be returning.
这次在厦门 Kulangsi 度假村的体验令人难以忘怀。这里不仅环境优美,设施一流,更有一位服务人员让我们感受到了什么是真正世界级的服务。
优美环境:
度假村的环境设计得非常出色,犹如一个远离尘嚣的世外桃源。绿植郁郁葱葱,景观宁静雅致,处处都透露出一种静谧与和谐。无论是散步还是静坐,都让人心旷神怡,是放松身心的绝佳去处。
一流的酒店设施:
酒店的设施堪称完美。我们入住的房间宽敞明亮,干净整洁,现代感的装修风格搭配齐全的设施,细节考虑周到。床品尤其舒适,保证了高质量的睡眠。此外,游泳池、健身中心等设施也都维护得非常好,体验感极佳。
值得称赞的服务——特别感谢小陈:
酒店的整体服务水准很高,但我们必须特别表扬一位员工——小陈。他的服务让我们感受到了什么是“超五星”的标准。小陈先生非常细心周到,具有极强的预见性,总能在我们提出需求之前就提供贴心的帮助。从专业的入住引导,到详尽的本地游玩建议,再到对房间细节的关注,他真正做到了“宾至如归”。他热情而专业的服务态度,是这家度假村最宝贵的财富。
总结:
我毫无保留地推荐厦门 Kulangsi 度假村。绝佳的环境和设施已经足够吸引人,而像小陈这样优秀的员工所提供的卓越服务,更是让这次住宿从“很好”升华到了“完美”的体验。我们一定会再次光临。
JJoyce 19The hotel is at a good location but not the hotel cos almost all the didi don’t come in to this alley and not aware of this hotel
Hotel is very pretty and room is very nice
There’s a free pickup from the train station which is very nice and plus point for the hotel
However the staff needs more training in terms of their services and professionalism. Their standard is obviously not at the hotel’s level. When I reach on the first day, the young lady and gentleman that assist us with the check in is nice and friendly. However after that it’s always an older plump lady that is at the front desk during the day and her attitude doesn’t makes me comfortable. I was writing something to pass to her and she keep rush me to be faster and the way she talks makes me feels as if I’m at a market instead of hotel. And also the aunty that manned the laundry area. When I was washing my clothes around 3-4pm, she said I occupied both laundry pod and other ppl can’t wash it. I told her nicely that I will come and take out the cloth on time. I mean there’s so many ppl that leave their clothes in the laundry and dryer pod after clean and dried for hours or overnight. Doesn’t that occupied the pod as well and others cant use it? Then she still continues to nag and said me about using both pod. Once again I told her nicely the same statement. Then she continues again and keep repeating the same thing to me over and over again and I snap back at her only she stop. What’s wrong with her? There’s a saying 给你脸 你还蹬鼻子上脸了?以为我很好欺负吗?Please give more training to both of the staff so they don’t ruined the reputation of your hotel. And there’s a staff that told me to pay for the lost card. I misplaced a card before with other hotel and never been told to pay for it. They just simply void the card. It’s only 10-20 rmb which is not a lot tho but it really ruins my impression for this hotel. I mean this hotel is very pretty and I would love to stay there again if I’m visiting Lonyan again but with this kind of staff around, I will think twice before deciding my stay next time. I stayed Wanda and Fliport Hotel in Lonyan before and the price for these 3 hotels doesn’t difference much but their staff definitely handle customer with more professionalism and better attitude
ผผู้เข้าพักHotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer.
Coffee shop Breakfast has many varieties and taste good.