ผผู้เข้าพักIt would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
MMunmunbunHad a great time here and we didn’t want to leave! How i wish i could’ve remembered all the names of the staff from reception, housekeeping and even the restaurant as they’ve all been amazing to us. Though, our request for a higher floor wasn’t accommodated ,they have been very attentive and i really appreciate their little surprise for my daughter’s birthday. We also had an incident and had to evacuate which scared my daughter but i’m glad no one is hurt and it was none of anyone’s control. One of the wheels of the bed frame was also missing and it almost caused an injury, the staff had offered to change rooms which is really nice of her but we’d just rather be willing to wait for the person that can fix it than cause more hassle to everyone if we changed room. Can’t wait to go back! Hopefully the hotel will be maintained well because its gorgeous!