The hotel has beautiful grounds and super friendly staff, especially in the restaurant. Stayed in an executive room which was clean with a four poster bed. The AC in winter time was a welcome addition and the fact that it was switched on before I checked in was thoughtful. In general, these rooms could do with a bit of general maintenance - ceilings look old and worn and it was really difficult to open and close the door. Breakfast catered to all tastes. For a stay in Modimolle, Shangri-La is a good choice.
the Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
The reception desk was hardly manned and would struggle to get hold of anyone on the phone ( even when I was calling from my room). My bed cover was not clean, it had dirty stains on it including tiny blood stains on top. The room and the bed were lovely and spacious but the shower door wouldn’t close completely and caused a lot of water spillage on the floor. During load shedding, the lights would go off and the hotel staff would take long to switch on the generator ; long enough to cause a panic attack! which was unacceptable as they should follow the load shedding timetable and always be on standby and make sure that the generator kicks in as soon as the lights go off.
ผผู้เข้าพักthe Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
CCMVX9The hotel has beautiful grounds and super friendly staff, especially in the restaurant. Stayed in an executive room which was clean with a four poster bed. The AC in winter time was a welcome addition and the fact that it was switched on before I checked in was thoughtful. In general, these rooms could do with a bit of general maintenance - ceilings look old and worn and it was really difficult to open and close the door. Breakfast catered to all tastes. For a stay in Modimolle, Shangri-La is a good choice.
MMaria AgnesWe had a wonderful stay. Although the room we booked wasn't available, we were upgraded at no additional charge. The accommodations were very clean, and the staff was friendly. The surroundings were beautiful and peaceful.
ผผู้เข้าพักThe Bathroom basin drain seem blocked as the water was slot to escape.
The breakfast venue was so loud , chef was good, but the tables were left dirty after people were done.
Other than that, good hotel for family