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Very disappointing stay – not what you expect from Hilton Unfortunately, our stay at Embassy Suites by Hilton Portland was very disappointing. • The room was not clean enough. • The air conditioner was extremely loud. We had to turn it off to sleep, and then the room became freezing cold. • The sofa bed was extremely uncomfortable — you can literally feel the metal frame in your back. • The King bed was sagging and very uncomfortable. • Because it was winter, there should have been a thicker or warmer blanket, but there wasn’t. We were cold all night, and everyone got sick with body aches. • Not even one complimentary bottle of water was provided. Water in the room costs $5. • No slippers in the room, not even disposable ones. • No laundry bag in the room. • When hot water was poured into the cardboard cup they provided, it leaked and the bottom came off. The hotel layout is very confusing. We couldn’t even find the pool or jacuzzi — signage and directions are very poor. We couldn’t use the lobby restroom. When we asked the front desk, they said, “The door sometimes gets stuck,” but made no effort to help. There were very few staff around — it felt like the hotel was understaffed or unattended. TV services require personal subscriptions; otherwise, everything is paid. Pillows caused serious neck pain. Breakfast area feels like a converted shelter or basement. If you have claustrophobia, forget it. Food quality is much lower than advertised — no honey at all, frozen bagels, and the toaster takes forever. By 9:00 AM, most items were already gone. They said “water,” but there was none. It’s no different from a basic complimentary breakfast. The only good thing was the omelet station, because it was freshly made. Location-wise, for the price, it’s not terrible — about a 30-minute walk to Moda Center. However, in cold weather, you must cross a bridge and walk along the river, so dressing very warmly is essential. Do not walk late at night. You have to use stairs from the bridge into Old Town, which felt unsafe. Even during daytime, while walking with my family, we were approached and asked if we wanted to buy *****. I would be lying if I said we didn’t feel scared. The area around the hotel looks abandoned, with homeless people on almost every corner. The night we stayed, we heard gunshots — 7 or 8 times — coming from the street right in front of the hotel. This stay was far below Hilton standards, and I would not recommend it to families or anyone looking for comfort and safety.

After entering our extremely small room, which I found out was called a standard queen I immediately noticed long hairs in the shower and on the bathroom floor, so obviously the bathroom wasn’t clean very well the baseboards, the floor, and just the overall appearance of the walls in the bathroom and in the room are just pretty beat up and well worn. The door knob on the outside of our hotel room was falling off and the TV did not work. When we came back to our room a few hours later the TV was indeed fixed. However, the brightness was on the lowest setting and I thought I could simply adjust it from the remote, however There was no settings that were accessible from the remote to alter the brightness of the picture so no tv that night as I didn’t want someone coming up to our hotel room at 10 PM. Just the overall feeling of the hotel room is very grungy. We were kept awake until midnight when I couldn’t take the noise coming from the neighbors and had to get up, get dressed, go pound on their door and ask them to keep it down. The noise and the slamming of doors all throughout the night is completely unbearable and there’s no chance of sleeping more than 1 to 2 hours at a time before being awakened by slamming doors or people talking so loudly in the hallways. The walls are paper, thin. The hotel lobby, where you can sit and have a drink or a meal is kept absolutely frigid. We just strongly believe for the price there are so many better options of a cleaner, quieter much better maintained hotel. It also appears that most of the servers at the Lobby bar or rooftop bar are so young and inexperienced  and ask the silliest questions and look so perplexed at the questions that they are asked that it lacks such professionalism. While none of them were rude, they were certainly inexperienced. This was our second time staying there thinking that a second visit would provide different results when in actuality the second visit was worse than the first. So that being said, I could not give this hotel a good review at all.

Location : This depends on the guest's purpose of visit, but mine was for business. Having said that, the nearby train rail which runs all day long including late-night and early-morning does not help (You can hear this from the entire hotel). There is a small pizzeria, which seems to be attracting the town's 'night-crowds', and you can hear their V8 muscle engine at late night, which also did not help (You only hear this from one side of the hotel). Other than those two noise issues, the hotel is located at a very quiet and calm part of the town neighboring to many business buildings. Cleanliness : It's been newly renovated not long ago and things are clean and tidy. However, the hotel only offers a light duvet so I pulled out the fleece like blanket from the closet and it had many strands of hair stuck to it. This was my second time staying here and I had this same experience the first time I stayed so it proves that the hotel does not wash these blankets. Service : Check-in & Check-out was smooth and staffs were friendly. Also, the room cleaning service was good. My only complaint is, that it does not offer a in-room slippers. I am fully aware of environmental issue regarding disposable products but this is only thing you really need from the hotel, and is very difficult to bring along &/ buy, when you are traveling. I completely agree with not offering tooth brush, hair comb, razor & etc. but I really wish and expect to be offered a pair of slippers from a premium brand hotel. I think Mariott is big enough to come up with a creative way to offer slippers to its guests for their comfort & conveniency, in a way that doesn't harm our environment. Facility : It has a nice lobby with large TV showing news or sports games. Offers a small snack bar with drinks. All clean and nice. Also has a fitness gym facility and a washing machine / laundry room. I only found out this time (2nd time staying here) but if I am back, I will be using them for sure.

Hyatt Centric was a super clean, safe, and amazing hotel. It was located in an excellent part of downtown (right next to a Stumptown Coffee!). The hotel is designed in a very sleak manner with spacious and clean rooms. The staff were very helpful in answering questions and opening a wine bottle & giving wine glasses to drink the wine in my room. The price was excellent for the quality of the hotel, in my opinion, and I would definitely stay here again. Traveling as a married couple with my parents.

We enjoyed the elegant look of the hotel. The staff was welcoming. We had a great breakfast at Gracie’s. Would definitely recommend to anyone.

미국출장시에 항상 찾아오는 호텔입니다. 청결하고 좋으며, 최근 리셉션 직원들이 모두 바뀌셨는데 여전히 친절하고 좋아요. 접근성 및 편리성 모두 강추

I arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.

โรงแรมอยู่ในทำเลที่ดี ใกล้ Pioneer Square มาก และสะดวกในการช็อปปิ้ง สุขอนามัยดีมาก แต่การบริการไม่ดี เมื่อเช็คอิน พบว่าไม่มีแปรงสีฟันหรือยาสีฟันให้ แผนกต้อนรับสองครั้งแล้วบอกว่าไม่ได้มาส่งเราออกไปกินข้าวแล้วผ่านไปทางแผนกต้อนรับบอกเธอว่าจะมาส่งแต่ตอนกลับมาตอนเย็นโชคดีที่เราซื้อเอง เมื่อเราออกไปข้างนอก ถ้าไม่ก็บอกว่าไม่ ฮิลตันไม่ใช่โรงแรมที่ไม่ดี

Breakfast were instant eggs (GROSS). Room was not cleaned after I asked 3 times. Towels not replaced .Pool and hot tub smelled bleachy!!!