The staff was super friendly. Our room was clean and the whole place smelled so good! The gym was nice and clean as well!
Thank you for a great and comfortable experience!
ผผู้เข้าพักService was terrible. Check in was at 4:00 pm and we were still waiting to get into our room at 4:30 with multiple other people. They finally put us in a different room and the must have forgotten to change the other person’s room because someone else tried to get in our room with a card key! Thank god I had flipped the inside lock. This apparently happened to another person as well. Checking reviews later we learned this a chronic problem with this hotel. While sitting in the lobby waiting we witnessed multiple customers complaining to the front desk about various issues. Also there was a hidden charge of $20 per day to park. This needs to be fixed on your website as it says parking is free. We will never return to this hotel.
ผผู้เข้าพักWow!! This beautiful hotel totally exceeded our expectations! We were having some issues with a third-party booking agent and the desk clerk Derek did an outstanding job of helping us through the challenges. Every aspect of the hotel is first class! The decor is beautiful. The room was fantastic and they offer many nice touches like a wine reception, upscale toiletries and comfortable robes and the sheets were very soft. The hotel manager, Anna was extremely friendly, professional, and accommodating. If you are looking for a hotel in the downtown Asheville area, you will love this hotel! We have stayed at many nice hotels over the years, and this hotel is definitely an A+.