A really nice overnight stay! We only needed a night stay over on the way to Charleston. It was a great price and really comfortable. The ac was a little loud and turned on and off more than it really should have but that was the only thing wrong. Everyone was friendly helpful and gracious.
The room was spacious and clean, and the concierge gave us cookies when we checked in. There was water tea and coffee complimentary in the room. We were there for a concert at the spectrum center, which is only about a 5 minute walk away. The restaurants and cafes around are all very good as well.
ผผู้เข้าพักService was terrible. Check in was at 4:00 pm and we were still waiting to get into our room at 4:30 with multiple other people. They finally put us in a different room and the must have forgotten to change the other person’s room because someone else tried to get in our room with a card key! Thank god I had flipped the inside lock. This apparently happened to another person as well. Checking reviews later we learned this a chronic problem with this hotel. While sitting in the lobby waiting we witnessed multiple customers complaining to the front desk about various issues. Also there was a hidden charge of $20 per day to park. This needs to be fixed on your website as it says parking is free. We will never return to this hotel.
ผผู้เข้าพักThe lobby is beautiful. Check in was quick and easy. There is a $50 deposit for any damages that is returned to you after check out (3-4 business days). We arrived during their happy hour. Each adult got 2 free drinks and complementary snacks. The rooms were comfortable and spacious. The shower was nice and big and had plenty of hot water.But there wasn't much water pressure. The beds were comfortable and the room was very clean. The indoor pool was warm and very spacious. They have a kitchen here and the food was pretty good compared to the pricing. The breakfast was amazing.There were many different options for you to choose from, including a fresh omelet stand. I would definitely stay here again for business and pleasure.
ผผู้เข้าพักWow!! This beautiful hotel totally exceeded our expectations! We were having some issues with a third-party booking agent and the desk clerk Derek did an outstanding job of helping us through the challenges. Every aspect of the hotel is first class! The decor is beautiful. The room was fantastic and they offer many nice touches like a wine reception, upscale toiletries and comfortable robes and the sheets were very soft. The hotel manager, Anna was extremely friendly, professional, and accommodating. If you are looking for a hotel in the downtown Asheville area, you will love this hotel! We have stayed at many nice hotels over the years, and this hotel is definitely an A+.