ไฮแอท เพลส ชาร์ลอตต์ ดาวน์ทาวน์

It was a good service all staff was very helpful . They were also friendly and always willing to assist in any way.

第一次來夏洛特，酒店地理位置優越。但大堂在十樓。唯一遺憾的是酒店要求十二點退房，我因事提前申請到下午一點卻被告知要交25美金才可以延遲退房。很奇怪酒店這樣的奇葩規定：前一天下午三點才能入住，第二天十二點要退房。客人出一天的酒店錢，實際享用沒有一天。到哪兒説理去？ 此前在其他酒店申請過，最遲可以下午兩點退房。這家酒店竟如此？

check in 在十樓，房間裏很冷，餐廳很熱，停車必須代客泊車，旁邊停車場有homeless。city walk一股niao味。評價一般是因為我為人善良，再也不想去夏洛特。

離nba球場近

房間很大，非常不錯

Loud noise from the room next door all night. No response from hotel security when called. No manager on duty in the morning for any resolution

I believe Sydney was the receptionist. She was incredibly friendly but it was clear the hotel was understaffed. When I got to my room I noted the tv was not working. I informed Sydney of this and she said that she would have maintenance look at it and, if not maintenance, she would have a look. When I returned two hours later she said that no one had went to the room. By this time I was going to bed so I told her not to worry about it. When I went to take a shower I noted that the shower gel, shampoo, and conditioner bottles were all empty and had to use the hand soap on the bathroom counter for soap. Probably my worst hotel stay in years.

we had to cancel our trip due to weather related ice storm even though we didnt purchase extra protection. talking with the hyatt which was aware that the area had weather issues didnt offer anything stating that was there policy. so in the future we will not be using the Hyatt as a place to say. we felt that some reimbursement partial, or future accommodation could have been offered. we will not stay there again in our future visits which will be more.

The bathroom art had water stains on the glass, everything else was satisfactory. East access to downtown, valet parking of car which was not cheap but able to use car in & out. Comfortable beds, pillows and toiletries.