There is basically never a staff at the desk. They advertise a pool, but it was unusable and filthy. The housekeeping staff was amazing, and the hotel manager was standoffish and appeared annoyed to have to work. There was a man living on the property that roamed around and appeared to be an owner, but dressed in sweatpants. It was a very, very strange and uncomfortable atmosphere, overall.
Noise from pool was loud - screaming and yelling kids from 3 in the afternoon until 10 at night. Asked for room change but hotel was booked solid. Asked for partial refund but was told third party booked room which was not true. Also hotel put a $250 (double my room rate) hold on my card - for “extras “ that might be charged to my room. Had no notice of this until I checked in! Was told it would be refunded on checkout - also not true
Our stay at the Northern was perfect! We were cared for by the staff so well. We had an issue with our room and asked to be moved and they did so without a hesitation. They even upgraded our room! The road noise at night was pretty loud, but that can’t be changed by the hotel.
The front desk wasn't friendly and charged me double the damage deposit. They told me they would resolve it and I would get an email saying it was going to be resolved. I got a email with nothing resolved. I won't be going back to that establishment. Extremely disappointed.