I had a great stay at this hotel. Everything was clean, comfortable, and well organized. The location was convenient, and the room met all my expectations. What really stood out was the excellent customer service — the staff were friendly, professional, and always willing to help. They made me feel welcome from the moment I arrived. I would definitely recommend this hotel and would be happy to stay here again.
Take the train from Airport and arrive at Warszawa Śródmieście railway station, walk up the stairs and you see Polonia Palace hotel! We are so happy and in luck! We arrived at 9 am and the room is ready for us! This is record breaking check in time!
Room is perfect with a window view of Palace of culture and Science. Room is clean and very spacious! Breakfast is very good! Service is excellent! Will definitely recommend this hotel!
All of the staff were very friendly, and I really enjoyed the complimentary oranges—they were delicious.
The TV was large and it was a Samsung TV, so the picture quality was excellent.
The hair dryer was high quality, so there was no need to bring my own.
The gym was very spacious and well equipped with a wide variety of exercise machines, making it great to use.
The swimming pool was nice as well, but since there were quite a lot of people, it didn’t feel very relaxing or private.
The room was very clean, the bed was comfortable, and it was quiet, so I slept well.
The hotel’s location was also very convenient, and I would definitely stay here again.
The location is the best. It's downtown, close to the shopping center Złote Tarasy as well as the Central railway station. The building is new and there is a observation deck. The facilities are new and the only thing I didn't like was the sliding door in the washroom.
Car rental is also available in the same building.
Great location, room was clean enough. Staff very average, in reception and bar staff was very polite. In a morning cleaner did not even say hello to guests passing by. At a breakfast staff was behaving like they don’t really want to be there… general staff impression below expectations …. Could be more smiling and engaged to their job role …. Impression and body language it’s very important when hosting people…
PPrince of PusanThe hotel is located in the heart of Oldtown and is nice. The rooms are very spacious, clean and the staff is very professional.
The only thing is the rooms are big but awkwardly shaped- you have to go to the couch to see the TV and the overall layout of the room is not a conventional hotel.
Other than that, the hotel has an old boutique charm.
CChengI had an exceptional experience at Platinum Residence. The luxurious accommodations, attentive staff, and exquisite amenities made my stay truly memorable. The well-appointed rooms were both comfortable and stylish, offering a perfect retreat after a day of exploration. The hotel's central location allowed for convenient access to local attractions, and the attention to detail in service exceeded my expectations. I highly recommend Platinum Residence for a refined and indulgent stay.