The hotel staffs are so friendly and willing to help. Room is big and son clean.
I would recommend all friends to choose this hotel while visiting Cusco
Everything is perfect , had bath 🛁 after long hike. If suffer altitude sickness , their diet chicken soup is perfect ! Must try , location is perfect , staffs are kind , room has a heater so comfortable stay . Would definitely stay there again
Great location which is very close to the tourist center of Cusco. It is also just 5 mins walk to the train station if you want to travel to Machu Picchu.
ผผู้เข้าพักHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
ผผู้เข้าพักBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
IiocsebNice place for folks that want to relaxe while adjusting to the altitude. Food is good but overpriced. There is great food downtown but for that you would have to go down thousands of stairs and then come back up when you are done.
ผผู้เข้าพักThe hotel staffs are so friendly and willing to help. Room is big and son clean.
I would recommend all friends to choose this hotel while visiting Cusco