Hotel is good, clean and good location
Breakfast is very good
But the usd to lkr conversion rate is very bad with respect to airport and nearby banks
Airport pick up or drop service is a rip off. They are charging 2 to 2.5 times for that and don’t use this service (use uber or airport taxi)
Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu.
Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened.
It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.
Hotel is very clean with a beautiful lobby area. The rooftop pool and bar offers great views of the lotus tower and the sunset over the ocean. However the rooms have a bad odour probably due to humidity or lack of ventilation. The bed linen isn’t very clean with stains on the covers and sheets.
Great Location..
Rooftop Bar is amazing..enjoyed very much..
Staffs are friendly..
Complementary Breakfast was great 👍
From hotel The view is awesome 😎
Hopefully next time if we come here ,will stay this hotel ...
Strongly recommend this hotel...
Nice rooms, good location, and the staff was very friendly. Good business hotel, but also good for couples and families.
Although the booking said ”ocean view”, didn't get a ”full ocean view” room. However, there was a nice view of the city and a partial view of the ocean which was unobstructed. Standard cleanliness and amenities. You have to specifically tell the housekeeping team if you want the bed linens changed. Wi-Fi is a bit jittery and requires you to log in every day for some weird reason, but speed is okay too.
Breakfast buffet is nice with a standard spread of local vs continental. Egg hoppers are a bliss, and they'll make yours fresh every morning. Food at the restaurant/lounge is average, but they make a good Long Island Ice Tea at the bar. I was unable to attend breakfast as I had an early flight, requested the front desk to swap out the breakfast for a club sandwich at 3am, they were able to do that. The staff are overall nice and friendly, except for one guy at the reception who for some reason took 1000LKR for a replacement key and didn't want to give me a receipt for it. They also didn't give me a hotel invoice during check-out and said I will have to collect it from Trip.com. While I do have the invoice from Trip.com I found it as standard practice in most other hotels to share a copy of the invoice during checkout.
MManuri LinaraI recently stayed at this hotel, and overall, it was a wonderful and memorable experience. Although the location is a little far from Colombo, I actually found it to be a positive aspect, as it gave us a chance to relax away from the busy city. After staying here, we continued our journey to Negombo, and the distance worked out just fine for us.
From the moment we arrived, the staff made us feel very welcome. A special mention must go to Divni, who was incredibly sweet and attentive. She went above and beyond to ensure our stay was comfortable, constantly checking if everything was going well and offering help whenever needed. Her warmth and hospitality truly stood out and made a big difference to our experience.
Check-in did take a little longer than expected, and there were some initial issues with the room reservation and meal plan arrangements. However, the staff handled the situation politely and worked to resolve it, which I appreciated.
The food was one of the highlights of our stay. The buffet by the pool was excellent, offering a wide variety of dishes to choose from. The action stations were a nice touch, adding freshness and variety to the meals. Everything I tried was delicious, and I found myself looking forward to each meal.
One of the most unique experiences was the afternoon tea at Kurulu Kele, which felt like stepping into a peaceful rural village. The setting was calm and relaxing, and the ginger tea along with the fish cutlets were simply delightful. Swinging on the onchillawa after so many years brought back childhood memories and added a special charm to the whole experience.
The beach view from the hotel is another highlight. Watching the sunrise and sunset over the ocean was breathtaking. I especially enjoyed spending time outside in the afternoons, just soaking in the peaceful atmosphere and enjoying the natural beauty.
Overall, I truly believe this hotel is worth every penny spent. I loved my time here and will definitely return. I would highly recommend this hotel to anyone looking for great hospitality, delicious food, and a peaceful getaway.
TThishen NaidooHotel is very clean with a beautiful lobby area. The rooftop pool and bar offers great views of the lotus tower and the sunset over the ocean. However the rooms have a bad odour probably due to humidity or lack of ventilation. The bed linen isn’t very clean with stains on the covers and sheets.
ผผู้เข้าพักWE DO NOT RECOMMEND THIS HOTEL.
Despite a very good start which involved a very helpful early check-in for our group of four travelers (two rooms) and lots of friendly smiles from the hotel reception team, unfortunately our stay took a bit of a negative turn owing to some confusion over two additional bookings we had made to extend our stay following a change in our plans. I really find it hard to understand why this simple process caused confusion to the duty manager. The following day, despite clearly explaining that we had made additional bookings to extend our stay, the desk staff were confused and claimed that one of the room bookings was not confirmed. The duty manager was dismissive to us and actually ignored us, (even though he had perfectly good English to communicate with us), preferring to speak through another member of the reception team who was standing right next to him. After a wait of at least 15 minutes, I told him that we were not prepared to wait any longer and that he could let us know once the issue had been resolved. This was clearly an administrative problem between the hotel and Trip.com which soured our stay. The duty manager was unprofessional and discourteous towards his guests.
Our experience left us unwilling to use any of the hotel facilities other than the breakfast buffet. The breakfast buffet was very good and the staff team exceptional in their service and friendliness. We did use the lounge bar on one occasion and again, found the staff to be friendly and helpful - special mention to Jerushan, with whom we enjoyed a great conversation. He is a credit to the staff team. Perhaps given his people skills, he should be made a manager?!
Other than the reception area, the hotel is very tired and in desperate need of an upgrade. In our room, a light switch cover fell off, some bulbs were not working and the room was dirty - a build up of dust in the corners and on the wardrobe louvres which quite obviously suggested the rooms were only being given a superficial clean.
As said, we do not recommend this hotel and we will not stay here again. We expect far from a Ramada branded establishment.
NNidhi PrasadHotel is good, clean and good location
Breakfast is very good
But the usd to lkr conversion rate is very bad with respect to airport and nearby banks
Airport pick up or drop service is a rip off. They are charging 2 to 2.5 times for that and don’t use this service (use uber or airport taxi)
IIbrahim AzlifCinnamon Life truly lives up to its name as the City of Dreams! The facilities are world-class, offering everything you could possibly need and more. There are plenty of dining options with excellent food outlets to choose from. The gym is well-equipped and maintained, perfect for keeping up with your fitness routine during your stay.
The pool area is spotless and inviting, with attentive onsite lifeguards ensuring safety at all times. The poolside bar is a great place to relax and unwind a perfect spot to chill out after a busy day.
Cinnamon Life is more than just a hotel; it’s a full-fledged business and entertainment centre that has everything under one roof. I truly enjoyed my stay and will definitely be returning!
BBeeshman BahiradanHotel Nippon Colombo offers a decent stay with a few hits and misses. The rooms were okay — fairly clean, but could use some updating in terms of decor and maintenance. Service was polite but a bit slow at times, and certain amenities felt a little dated.
That said, the food was absolutely fantastic. The restaurant really impressed us with flavorful Sri Lankan dishes and a variety of options that felt authentic and well-prepared. Whether it was breakfast or dinner, the meals consistently stood out and were the highlight of the stay.
MMalaka I recently had the pleasure of staying at Heritence and I must say, it was an extraordinary experience from start to finish. The welcome we received upon arrival was unparalleled compared to any other hotel I've stayed at. The staff greeted us warmly and went out of their way to ensure we felt at home immediately.
The service at the pool bar was outstanding. The bartenders were attentive, friendly, and made excellent cocktails. The pool itself was pristine and provided a relaxing atmosphere with plenty of comfortable seating and beautiful surroundings.
To our delight, we were offered a complimentary room upgrade, which made our stay even more enjoyable. The upgraded room was spacious, impeccably clean, and offered stunning views.
Throughout our stay, we encountered staff who were not only polite but also highly professional. They were always ready to assist with any request and did so with a smile, making us feel truly valued as guests.
The location of the hotel is another highlight. It's conveniently close to the airport, making our arrival and departure hassle-free. Additionally, it's situated near a beautiful beach, allowing us to enjoy the sun and sea within minutes of leaving our room.
Overall, our experience at Heritance was nothing short of perfect. I highly recommend this hotel to anyone looking for a memorable and luxurious stay. We will certainly be returning in the future!