had pleasure of staying at this hotel, and I couldn't be more impressed with the level of service and hospitality we received. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and memorable.
The team was incredibly helpful in arranging transportation and suggesting places to visit. They recommended we attend the Tooth Relic Procession and suggested us to visit a waterfall, which turned out to be the most breathtaking waterfall I've ever seen. Their local knowledge truly enhanced our experience.
When our cab dropped us off in the mid , the hotel staff immediately came to pick us up in tuk-tuk.
The staff was consistently polite and accommodating, making us feel welcome and valued throughout our stay. I would highly recommend this hotel to anyone looking for a place where the staff genuinely cares about making your stay special. Thank you for the experience!
We are family of three. Two adults and one child. We were given 2 single beds. My husband and child had to sleep on the floor. We couldn't put the beds together as it was fixed. Couldnt get another room as they were full.
The room was overdone. Two dressing tables , two big arm chairs, dining table & chairs etc., big spacious room but too many furniture making it uncomfortable.
When we informed the front office manager , he said it wont happen next time. Well, we are not too sure if qe wont to stay here though.
Absolutely stunning, giant compound with an extensive history! They even offer a history walking tour but unfortunately there weren’t enough people signed up to make the tour happen. If you’re looking for a “colonial” stay, this is a great place. I recommend just walking around to see it for yourself. It’s also right on Kandy Lake, so it’s a nice walk (and not too far from the Kandyan Culture Center and the Sacred Tooth Temple
Meals were good, but service sometimes is a little messy. Buffet was missing things like tongs or a cloth over the tray handles (which were hot to touch), but there’s a lot of servers walking around so I’m sure they’ll be able to do double-checks on this
1.
예약 및 카드결제 정상 완료된 바우처를 보여줬는데,
바우처 금액이 왜 스리랑카LKR 지불이 아니고
대한민국 KRW 지불인지?? LKR 로 환산하면 얼마인지를
되려 나에게 묻는 황당한 호텔 직원을 해외 40여개 국
500회 이상의 호텔 투숙을 해 보면서 난생 처음 봤다.
황당하지만 그래도 환율 앱으로 환산 금액 보여줬는데도
갸우뚱 하더니 다른 직원 이랑 뭐라뭐라 하더니
나를 기다리게 만들고 늦게 온 3명을 먼저 체크인 시켰다.
2.
잠시후 해결되었는지 어찌어찌 체크인 해주었는데,
내 여권을 복사한 직원이 나에게 where r u from? 이라는
황당한 대화를 계속 이어가더니, 굳이 객실 안게 까지 때라들어와서 불은 어떻게 키고, 커튼은 어떻게 여는지 등등
밤 22시 넘어서 겨우 체크인 해서 들어온 나의 시간을 계속 빼앗더니 물이 2병 있는데, 유료 물도 아닌 그냥 프리 워터 2병이 있는것을 1명 예약하면 1병만 마셔야 하는데, 특별히 2병 다 마시라고 선심 쓰듯이 말한다.
3.
불쾌함을 따지기도 귀찮아서 그냥 알았다고 나가라고 직원을 내보냈는데, 가만히 보니까 내가 예약한 객실 보다, 싼 가격에 등급이 아래로 낮은 객실로 마음대로 배정해서 준것이었다,
객실 사진 비교.(비슷해 보이지만 엄연히 가격이 다른 객실임)
다음 날 새벽 05시에 나가야 하기 때문에 그것도 따지지 않고 그냥 씻고 잠을 처하려 했는데,
4.
커피포트 내부가 녹이 슬어있다.
얼룩이 아니라 녹이 슬어 있다. 게스트하우스 아니고 호텔 이다.
여러가지 황당함을 뒤로 하고 샤워 하려는데,
물 온도 미세조정이 안된다,
살짝 돌려도 뜨거워 화상 입을 정도 온도.
또 살짝 돌리면 너무 차가운 물... 무슨 ....ㅠ
5.
다음 날 05시에 일어나서 체크아웃 하려는데,
로비 리셉션에 직원이 없다....
무슨 한국 무인 모텔도 아니고,
객실 키를 호텔 프런트 데스크 전화기 옆에 놔두고
말 없이 체크 아웃 했다.
6.
그나마 위치 빼고는 아무것도 추천 할 수 없다.
This hotel is lovely and modern. We only stayed for one night but the experience was very pleasant. The room was clean and modern. The pool was great, it was warm and they also had a well equipped gym.
The breakfast buffet was also very good! They had a variety of dishes and staff were attentive!
DDhanushka WanasingheI recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
ผผู้เข้าพักThe best location close to the temple and to the show. The staff was very nice and help us with everything. The room is beautiful that let us feel the vibe of Sri Lanka. Recommend.
ผผู้ใช้ไม่ระบุชื่อThe hotel is in a quiet spot surrounded by nature, and we had a really relaxing time listening to the birds. We stayed in a room with its own pool and loved just enjoying the hotel itself. Breakfast came with an amazing view, and the Sri Lankan-style dishes were delicious. The staff were so attentive, always smiling, and made us feel truly welcome. We’d definitely like to come back.
Just note that it’s a bit away from Sigiriya Rock and the town center, so you’ll need a taxi or tuk-tuk to get around.
ผผู้เข้าพักThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
ผผู้เข้าพักWe are family of three. Two adults and one child. We were given 2 single beds. My husband and child had to sleep on the floor. We couldn't put the beds together as it was fixed. Couldnt get another room as they were full.
The room was overdone. Two dressing tables , two big arm chairs, dining table & chairs etc., big spacious room but too many furniture making it uncomfortable.
When we informed the front office manager , he said it wont happen next time. Well, we are not too sure if qe wont to stay here though.
ผผู้เข้าพักGreat facilities and providing a lovely open space to chill. There’s live music at night. Staff has helped set up extra bed as per request. The wifi signal can be slightly improved.
ผผู้เข้าพักNestled amidst Sri Lanka's lush jungle landscape, Heritance Kandalama offers an unparalleled retreat that seamlessly integrates with its natural surroundings. From the moment we arrived, the reception staff provided a warm and professional welcome, setting the tone for an exceptional stay. The hotel's architectural design, a masterpiece by Geoffrey Bawa, is both innovative and environmentally conscious, blending modern luxury with the beauty of the natural environment. Our room featured panoramic views of the Kandalama Reservoir, allowing us to wake up to the serene sights and sounds of nature. The property boasts three distinct swimming pools, including an infinity pool that appears to merge with the lake, offering breathtaking vistas. Dining at Heritance Kandalama is a culinary delight. The Kanchana Restaurant offers an extensive buffet with a variety of Sri Lankan and international dishes, all while providing panoramic views of the surrounding landscape. Throughout our stay, the staff consistently demonstrated attentiveness and professionalism, ensuring that every aspect of our visit was comfortable and memorable. Heritance Kandalama is more than just a hotel; it's an experience that celebrates the harmony between luxury and nature.