"We had a lovely stay and have stayed before but a few issues with leaking shower and broken toilet lock in one room as you cant move shower head. We also had a few broken tiles around the shower area in our room. Came home for a night cap at 10.45 and were told the bar had just closed which was disappointing."
ผผู้เข้าพักWe booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town.
We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere.
The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?)
Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel.
Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night.
All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again.
ผผู้เข้าพักYes the room was dated, and yes the room was hot. However the room was clean, comfortable and a fan was provided to help circulate the warm air. The windows have restricted openings most likely due to H&S but with the fan it was enough to move the warm air out and allow cooler air in.
Check up was chaotic but the lady apologized and explained they had a member of the staff off sick. She worked her way through everyone as quickly as she could giving everyone the same warm welcome.
Breakfast was enjoyable and the spa area was a delight offering everything you need.
After checking out I realized I left my sunglasses in the room. The cleaning team were so helpful allowing me access to retrieve them and to double check I had everything
ผผู้เข้าพักPleasantly surprised after reading reviews but was so much better than I thought, as soon as I got there guy on reception friendly very helpful, sorted car parking for us straight away £6.00 for 3 days reserved so can come and go as pleased excellent value for money , other staff friendly approachable nothing is too much trouble , we were located on second floor room was clean bright bonus of having a bath, only thing I would say bed bases need upgrading as wood had collapsed on one side of ours, tea tray wasn’t topped up but asked guy at reception and the gave us a bag full so not an issue, breakfast was fresh and hot and great views to eat breakfast to, waitress was lovely and friendly, the bar area was clean and bright beer was nice and fresh and reasonably priced.
Overall a pleasant stay and would return again mainly for the breakfast view, the staff and the location
AArtistaThe grand exterior of the hotel is impressive, but the rooms are very dated. There is no air conditioning, so booking a room with a window is a must for summer. I booked a window room, though the window required some effort to open. Some rooms do provide fans.
On the plus side, the price is budget-friendly, and the location is incredibly convenient, right next to the beach and the cliff tram, with shops within easy walking distance.
Note that check-out is early at 10AM, and late check-out requires an extra fee. Also, the hotel does not offer free parking, you will need to find paid street parking nearby. It isn’t expensive, but it takes time to find a space during holidays.
ผผู้เข้าพักBeautiful hotel only 10 minutes walk from the city centre
Our room was clean and cosy
In the room was hairdryer, iron and ironing board as well as tea/coffee facilities and an electric fan which was definitely needed with temps reaching 29 degrees 🥵
The outdoor area was stunning with lots of seating and little pods to dine in of an evening very pretty all lit up at night
All the staff were friendly and helpful
We will definitely return in the near future.
ผผู้เข้าพักWe had a lovely stay and have stayed before but a few issues with leaking shower and broken toilet lock in one room as you cant move shower head. We also had a few broken tiles around the shower area in our room. Came home for a night cap at 10.45 and were told the bar had just closed which was disappointing.
MMalahuHotel is great, no complaints. But we had a sort of upgraded, incurring in an extra payment, to the fifth floor and it was a massive disappointment. No high ceiling, no promised city views, warmer temperatures that lower floors. After paying more than usd 400 it feels very disappointing overall. Breakfast was good, maybe too much.