Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Everything about the hotel is amazing but the WiFi and network needs working on. Best hotel, Best location, close to the city centres, close to the bus station, close to the train station
A really well situated hotel, near to the brewery Quarter which has lots of food options for dinner or lunch. An excellent breakfast, and great coffee food was fresh and plentiful on the buffet. Staff are friendly and keen to help allowed us to store our bags when we arrived, until our rooms were ready. I was provided with a sewing kit on request request and additional tea and coffee available for our rooms. There was also a self service option at breakfast enabling guests to have breakfast to go transportable cups and bags were provided.
Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
New inn glouster well worth a stay exelant location for anything your trip entails u are only 10min walk from bus or train 10 min walk to rugby stadium right in the town cenrte for shops the pub its self is relaxing quirkey in caracter excelant choice of great food and wonerfuil staff 10 star