ผผู้เข้าพักOverall, the hotel was excellent in every aspect, the room, cleanliness, service, and location were all outstanding.
However, our experience at the restaurant during our first visit was disappointing. Despite having a confirmed reservation, the hostess insisted on seating us at the very last table, claiming that all other tables were reserved and already chosen by other guests. After we declined that table, she eventually agreed to seat us at a somewhat better one.
What was surprising is that after we finished our dinner, the restaurant remained largely empty, which made the initial justification confusing and left us feeling uncomfortable. The interaction came across as unwelcoming and, unfortunately, felt discriminatory.
Aside from this incident, everything else about the hotel was truly excellent.
GGary0423The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
ผผู้ใช้ไม่ระบุชื่อIt was absolutely amazing experience to stay here. The hotel is located very centre of tourist area with lots of choices of restaurants and cafes. The interior and the room were stunning. Limited time slots if check-in and out might be inconvenient for some, but we arrived and left during daytime, so it was not a problem for us.
The breakfast was also very tasty, albeit service was a bit inconsistent (the menu was provided on the first day but not on the second day and limited choice).
Overall, we had very good time and we would love to stay here again.
ผผู้เข้าพักOne of best hotels is luxury with spa. The rich breakfast and dinner are offered with very incredible affordable price. The receptionists are very friendly. The location is super convenient. Highly recommended!
ผผู้เข้าพักWe loved this hotel. The rooms were large with plenty of storage and very comfortable beds. It was a short walk to the park and there were many restaurants nearby. There is a salt cave very close by that we also enjoyed. The spa is a little disorganized but the treatments were very good. I would definitely go back.
ผผู้เข้าพักGroßes Hotel, effizient organisiert. Sehr entspannte Atmosphäre. Tolle Lage zwischen dem historischen Kurort und der modernen Fußgängerzone. Leider äußerlich eine Bausünde aus dem Sozialismus. Die Zimmer sind nüchtern, aber gepflegt, kein überflüssiger Firlefanz. Tolles Spa (2 Stunden pro Tag inkludiert und gegen geringes Geld unbegrenzt nutzbar). Mit dem Auto leicht zu erreichen, erschwinglicher Parkplatz im eigenen Parkhaus. Leckeres und vielseitiges Frühstück. Die Zimmer mit Balkon haben einen tollen Ausblick über die Stadt, das lohnt sich sehr! Netter, unaufgeregter, fixer Service. Ich komme sehr gerne wieder!