I loved staying in the Hotel du Nord, that was very pleasant and comfortable. 24-hour coffee/hot chocolate, breakfast, bed, room temperature, and fresh air.
Everything was good quality, clean, fresh, and comfortable
This was a mini-reunion with my brother and sister. We could not have picked a better hotel in which to stay. The staff were welcoming and made us feel comfortable and recognized as individuals. The bed was very comfortable and we appreciated being able to control the thermostat in our room. My sister enjoyed the enveloping robe available to each of us and I luxuriated in the large fluffy towel after showering.
Whilst the rooms are of a good size and the beds comfortable, the rooms need a lot of updating. The blinds did not fit the windows properly therefore letting in a lot of light at night, the safe did not work, the iron board leg had snapped leaving a sharp burr at one end and the toilet was not fixed properly to the wall. And because there are staff strikes ongoing, reception is regularly left unattended.
In the plus side, the restaurant in the lobby (which is not run by the hotel) is very good!
The facility stay was incredible. Improvement points is to prepare water bottle and sanitary items such as brush, toothpaste, and room slippers. The place was clean and comfortable.
Great location, near many restaurants and other places. Also, not too far from Old Quebec. The room was amazing!! I needed two beds and couldn’t believe I actually got privacy between the bed (there’s a wall with tvs on each side of the wall).
Definitely recommend!
ผผู้เข้าพักI’ve been coming to Hotel Zero 1 for a few years, being the only hotel I book in Montreal due to its impeccable walkability. That being said, it’s unfortunate that it’s no longer shiny and new, you can really see the wear and tear over the years. If you want luxury you’re not going to find it here; however, it’s still a great place to stay for the action packed traveller who wants somewhere a bit nicer than a motel to stay. I booked knowing full well it wasn’t going to be the most amazing stay but it was not as bad as some of the Google reviews make it out to be- it’s just dated. The room was clean, check in and check out was easy, and even though the valet service is closed, the parkade they directed us to was safe and straightforward. I’d categorize this hotel as 3 stars as the amenities aren’t that great, but just know what you’re walking into, manage your expectations to that, and you will have a great stay.
It’s just kind of a shame to see a hotel that I have great memories in not keep up with maintaining the property. If they repaired the fabric on the bed, replaced the shower heads and updated with smart TVs, that would make a world of difference.
TLDR;
Pros: clean linens, cable tv, microwave and fridge in the room
Cons: dated technology, broken Roku, only one elevator for the whole building, no on site parking.
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.
MMatt88My sister and I just finished visiting my son in Toronto and we decided to visit Montreal. We booked 2 rooms.
We had a terrible experience at Royal York Fairmont . We got kicked out from the lobby lounge by Karen over there for voicing our concern for the service being slow.
For we had absolutely low expectations for QE. When we checked in there were 3 staff at the counter. 2 of them were engaged in their friendly conversation and one of them stepped up to help us. I thought that was totally unprofessional for the staff chatting among themselves in front of guests.
Rooms are basic and clean. The location is central. The staff has showed no warmth and attention. In Asia a hotel of this level will greet u warmly and the better one will remember your name.
Services at restaurants in Montreal are top notch. We visited some with long history and the staff took pride to explain to us the history. It is a shame Fairmont has some of best historic buildings in Canada and the staff showed no interest to highlight the history of the buildings.
I travelled a lot for me to earn a diamond member here. I will avoid staying at Fairmont and any of their member hotels from now on.