Clean, cozy and comfortable! We had a cute suite with an awesome city view and for way less than most of the hotels in the area. It’s in a very convenient spot and was easy to get Ubers to the Paramount and Welton Room. My husband and I had a great time!
We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.
FFashion_PotatoI stayed at the Westin the night before my flight because I didn't want to panic about getting to the airport on time. I'd heard Westin is good quality and the location really is so convenient so I splurged. I kind of wish I hadn't. The room was very basic. The shower was nice, but there was nothing about my stay that made me think ”worth every penny!” Especially since they charge for internet.
Good things: the staff are delightful although they definitely seemed understaffed and a bit stressed. The rooms are very clean and the bed was very comfortable. It's AT the airport and so easy to navigate! I asked for some extra water and they brought a lot. The room service food was so good.
Meh things: the carpet made me super glad I brought my own slippers. It didn't seem dirty, but something about carpeted hotel rooms are kind of icky. The coffee cups were all paper and I just felt like I was making a lot of trash when all I wanted was evening tea and morning coffee.
Boo things: not even an hour of free wifi? Just straight up ”pay 18 extra dollars on top of the hundreds for a basic room so you can tell your family you arrived ok and make sure you know where to go at the airport tomorrow.” I don't know, I'm not a business guy but it felt very cheap and petty.
RRamkrishna KaranthThis is a beautiful historic property, with a fantastic team providing impeccable service to guests!
The property is located very conveniently, close to the hot springs and walking distance to downtown. The lobby and the Courtyard ares beautiful.
We had a bit of an issue getting the hang of operating the ceiling fan and the room heating system, and the team's response to get us updated was super quick.
Overall, a great experience.
ผผู้เข้าพักStaff very friendly. But, the simple amenities were lacking. Coffee pot broke, no coffee in room, no hand soap, toilet paper had 2 1/4 rolls only. 2 towels no floor towel. And the bathtub had peeling paint on the bottom where they tried to patch. The elevator was out of service. I did speak to front desk was told they were out of coffee and hand soap. I was given a bottle body soap and I could get coffee in the lobby. The breakfast attendant did not change her gloves from wiping tables and handling food. Food was not a big choice. I was given points on my membership that I didn’t know I had for my disappointing stay. We have stayed here in the past and it was fine.
ผผู้เข้าพักWe love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.
ผผู้เข้าพักLittle bit old facilities and under renovation works. But best location and spacious rooms. Comfortable bed conditions. Recommend to stay for family travel.