Slightly rustic by North American standards, but clean and comfortable. Elevators were very small and very slow based on the capacity of the hotel. A bit isolated from shopping and other amenities. You definitely need a car or arrange your transportation if staying there. Nice beach nearby within walking distance. Good breakfast and facilities like pool, spa and massage. Staff were polite, but when we complained about a noisy heater fan in our room, their solution was to simply turn if off instead of fixing it. Not a bad experience overall. It is a very quiet and relaxing area.
The staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.
El hotel es precioso ! La cama! La habitación espectacular! El personal atento de una forma tan amable , se ofrecen a ayudarte a todo! Volveré sin dudarlo! Cuando visito Lisboa intento ir a los 5* y este me ha gustado con diferencia
Everything was above and beyond. Staff were exceptionally friendly and helpful. The room was well appointment, modern and in excellent condition. Comfy bed, with convenient charging stations in the bedside locker. Balcony was lovely and had a pleasing view of the area. Pool area is well maintained with a bar and snacks. We used the gym, indoor sauna and indoor pool, which were also very good. There is even a relaxation room to unwind in. The gym floor was a little slippy, could be the cleaner that was used. Excellent breakfast, the bread and pastry options were fresh and authentic. We also had a few cocktails, which were delicious. Two enthusiastic thumbs up! Thanks for a great stay.
This hotel was beautiful and in a nice location if you want to be near the river. The staff is warm and welcoming.
The hotel itself was immaculate, the breakfast was a huge buffet with tons of great quality options, and the room was comfortable
Nous avons séjourné dans cet hôtel lors d’une petite escapade en amoureux à Lisbonne, l’emplacement est top, nous avons pu faire énormément de choses à pieds. l’hôtel est propre et superbe. Le service a été impeccable, il ne manque rien. Le restaurant est de qualité, et les cocktails étaient excellents. Seul bémol, le bruit extérieur.
ผผู้เข้าพักWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
ผผู้เข้าพักThe staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.