No complaints, as the price of the hotel is quite cheap, a place to sleep, location is not bad, short walk to Mango Avenue, Robinson Fuente etc, many shops around, aircond is old fashion window type but it's working well, water pressure is good, old country and western hot-cold shower mixer, the blanket is thin though, but again as said earlier, it does the job, good enough for a good night rest, buy your own drinking water from downstairs mini mart, basic soap shampoo and toothbrush/paste provided by hotel. For budget traveller, this is recommended, but but for those who are fussy and have better budget, pls skip this one.
After reading the description on the hotel website, seeing the pictures and reading the reviews, I have to admit that we were quite disappointed. We booked the „Royal Bungalow“ located directly at the private beach of the resort for 3 nights . The description promised: „With only 4 Royal Bungalows available, you’ll experience a heightened level of privacy and personalized service during your stay.“ We did not experience any personalized service or privacy. The beach was very crowded and noisy and people were having their picnic directly in front of our veranda. We also had the impression that there were quite a few day-guests at the beach. On the second night, the dinner was at the beach in front of our bungalow, with music blasting until 9pm, which wasn’t so nice with little children who wanted to sleep. On the third day, there was even a bouncing castle with a noisy motor next to the veranda (see pictures for the view from our bungalow). Our understanding of privacy and exclusivity differs considerably from what we experienced. Also, on the first day, our bungalow was only cleaned at 5 pm, even though we put the „please clean“ sign at 9:30. In addition, the service during dinner and breakfast was not very pleasant. The staff was not very attentive and our order for drinks was forgotten at 3 different occasions. There was not even a word of excuse when we kindly asked were our order was. Maybe it was because the main restaurant was closed for renovations and food was always served either at the beach or the pizza restaurant. After the first night, we asked whether it was possible to reserve a table for the next two nights, which was kindly promised to be arranged. Unfortunately, on both nights they forgot about it.
On the plus side, there were 2 shows during our stay during dinner, which was pretty cool and there is always life music. The Oyster bar at the beach is great and the staff there was amazing. Also, the gym is good and there are 3 pools at the resort, one with a slide, which tb kids really enjoyed. The resort itself is very nice designed work small huts and a lot of green. Also, upon request, they extended the offer to a complementary airport transfer as this would have been included in a booking via Their website (and not via trip.com).
One last thing, which I found quite strange was that - even though we had a full board offer via Trip.com - they tried to charge all buffet food (apart from breakfast) to us. I don’t know whether this was on purpose or just bad management, but it kinda added to the overall not too great experience. Once they adapted then the bill, they tried to charge the airport transfer - overall I felt quite uncomfortable during the check-out.
To summarise: It was okay to stay there, the resort is nice. The service did not really live up to the promise. You should be aware that it is quite a large resort.
”The room was clean and simple, just what we needed for our stay. We’re very satisfied with the rate—it offered great value for money. Thank you for a pleasant experience!”
Loved the warmth of the staff! The location is really good as it offers direct access to the beach with several recliners where you can lounge or sunbathe. The pools are also very big with a pool bar that has a happy hour! The spa also offers a very relaxing massage with a jacuzzi and sauna. Definitely a relaxing place to stay!
The hotel is very nice and the room is very big.One thing is they don’t have lotion,cleansing etc..I don’t know maybe I just used from other hotel or another country like Japan that they provide all the skin care and other stuff like headband,shower cap and many more.Anyway,the hotel is very near in Ayala Mall and other places,so it’s very convenient.So far the hotel is very good and the staff have a good service.
had a pleasant stay for 3 nights!! the staff are very friendly and accommodating towards our requests & queries. searched reviews about them before booking, it's true that they serve good food with an affordable price. as for the noise, we didn't encounter unbearable ones and still had a good night sleep for 3 nights. i definitely recommend this whether you are a couple, friends, or a family.
Very convenient for the airport across the road from the domestic terminal. Very old and in need of some tender loving care but very clean and the beds are comfortable
The pool is fantastic 😊
ผผู้เข้าพักThe hotel is very nice and the room is very big.One thing is they don’t have lotion,cleansing etc..I don’t know maybe I just used from other hotel or another country like Japan that they provide all the skin care and other stuff like headband,shower cap and many more.Anyway,the hotel is very near in Ayala Mall and other places,so it’s very convenient.So far the hotel is very good and the staff have a good service.
ผผู้เข้าพักI had a recent overnight stay at Fili Hotel Cebu with my wife and overall it was a pleasant experience. The hotel is modern, clean, and well-maintained, with comfortable rooms and good facilities.
Service was polite and efficient, though not particularly standout. Breakfast had a wide variety of options and good presentation, but the flavors were fairly average and leaned towards the safe side.
Overall, a solid and comfortable stay, though it falls a bit short of being truly memorable.
DDrNateThis is the best ever service from the hotel, no waiting in the queue, they treat u as a loyalty member with a highest rank in the perks! Love the room and the view so much! Highly recommended
ผผู้เข้าพักThis place was amazing. I don't write reviews but I have too for this place. Staff was very friendly even the gardeners were friendly, and the service was amazing. From all the places I stayed in Cebu this is our favorite.
GGabby TMy family and I only stayed for a night but it was a fun experience. There are a lot of pools and activity areas. All the pools were about knee to a bit above the waist high which was okay, I'm assuming it's for the safety of the kids since there are a lot of families with children in the resort. We also enjoyed the food(room service and breakfast buffet), but we were a bit disappointed with the dessert since the pastries were a little dry and bland. The drinks however, were good and enjoyable.
Service was really nice, everyone always greeted us with a smile and was attentive to our needs.
Wifi is free and so far we have had no problem with the speed.
The beds are comfortable and the rooms were clean. Though I felt our experience was a bit lacking since there were a few toiletries that were not provided, like room slippers, cotton buds and cotton, a comb, etc. Also the cable was not good so staying in the room to relax would feel a little boring. Also, you only get 1 free request for ice and the next has a payment. But they do provide free water which is refillable and they also offer free instant coffee and tea.
Overall, it was a fun experience and I would still love to come back next time.
ผผู้ใช้ไม่ระบุชื่อAfter reading the description on the hotel website, seeing the pictures and reading the reviews, I have to admit that we were quite disappointed. We booked the „Royal Bungalow“ located directly at the private beach of the resort for 3 nights . The description promised: „With only 4 Royal Bungalows available, you’ll experience a heightened level of privacy and personalized service during your stay.“ We did not experience any personalized service or privacy. The beach was very crowded and noisy and people were having their picnic directly in front of our veranda. We also had the impression that there were quite a few day-guests at the beach. On the second night, the dinner was at the beach in front of our bungalow, with music blasting until 9pm, which wasn’t so nice with little children who wanted to sleep. On the third day, there was even a bouncing castle with a noisy motor next to the veranda (see pictures for the view from our bungalow). Our understanding of privacy and exclusivity differs considerably from what we experienced. Also, on the first day, our bungalow was only cleaned at 5 pm, even though we put the „please clean“ sign at 9:30. In addition, the service during dinner and breakfast was not very pleasant. The staff was not very attentive and our order for drinks was forgotten at 3 different occasions. There was not even a word of excuse when we kindly asked were our order was. Maybe it was because the main restaurant was closed for renovations and food was always served either at the beach or the pizza restaurant. After the first night, we asked whether it was possible to reserve a table for the next two nights, which was kindly promised to be arranged. Unfortunately, on both nights they forgot about it.
On the plus side, there were 2 shows during our stay during dinner, which was pretty cool and there is always life music. The Oyster bar at the beach is great and the staff there was amazing. Also, the gym is good and there are 3 pools at the resort, one with a slide, which tb kids really enjoyed. The resort itself is very nice designed work small huts and a lot of green. Also, upon request, they extended the offer to a complementary airport transfer as this would have been included in a booking via Their website (and not via trip.com).
One last thing, which I found quite strange was that - even though we had a full board offer via Trip.com - they tried to charge all buffet food (apart from breakfast) to us. I don’t know whether this was on purpose or just bad management, but it kinda added to the overall not too great experience. Once they adapted then the bill, they tried to charge the airport transfer - overall I felt quite uncomfortable during the check-out.
To summarise: It was okay to stay there, the resort is nice. The service did not really live up to the promise. You should be aware that it is quite a large resort.
ผผู้เข้าพักочень хороший небольшой отель (позиционирует себя как бутик). прекрасное питание. цены несколько выше чем скажем в городке, но не сильно.
уборка, обслуживание и проч. на уровне.
есть свой небольшой но очень красивый риф с кучей живущих там черепах (правда заход в воду не супер, но там везде так)
надо и минусы упомянуть:
1. в душе в номере на 2 этаже ну совсем слабый напор воды, ну просто тонкая струйка (и холодной и горячей)
2. далеко от аэропорта (но хорошие места на Себу всегда так :( )
спасибо хозяину отеля Майку за прекрасно проведенное время и внимание к гостям! :)