We had an amazing stay at this hotel! The kids absolutely loved the amenities—especially the pool—and stayed entertained the whole time. The food was also a standout, with delicious options for everyone. Perfect spot for a fun and relaxing family getaway!
The hotel is very nice and the room is very big.One thing is they don’t have lotion,cleansing etc..I don’t know maybe I just used from other hotel or another country like Japan that they provide all the skin care and other stuff like headband,shower cap and many more.Anyway,the hotel is very near in Ayala Mall and other places,so it’s very convenient.So far the hotel is very good and the staff have a good service.
I have been using Costabella for nearly 20 years and have always considered it a pleasant, well maintained hotel. In fact I even got married here! However, during my most recent stay, the experience fell noticeably short of expectations.
We booked a poolside room and, after check in, I was genuinely surprised to find that the room was on the third floor. Based on my many previous stays, I had always understood poolside rooms to be those adjacent to the pool at ground level. If you are booking a poolside room, be aware that this may not be the case and expectations should be managed accordingly.
The room itself was a little dated in style, but it was clean, comfortable, and well looked after. Housekeeping was consistent throughout the stay, which helped offset the older décor.
The pool area is relatively small but generally well maintained. Unfortunately, it was extremely crowded throughout the day due to the large number of day pass visitors. As a result, there were no chairs or loungers available for hotel guests for most of the day, which was disappointing. On a positive note, the beach area was clean and pleasant.
The food was the main let down. The buffet breakfast would rate no more than 4 out of 10. Much of the food had not been replenished, including empty juice and coffee stations, and what remained was cold and unappetising. However, it was better on the second day.
Dinner was equally disappointing. Several main courses were served cold and had to be sent back to the kitchen twice. In the end, we cancelled two seafood dishes altogether, as reheating raised concerns about food quality and safety. The steak, which was once a highlight of Costabella for me, was extremely tough and far below the standard I have previously enjoyed.
Overall, Costabella still has many positive qualities, but this stay did not reflect the standards I have previously associated with the resort and this will be my last visit. Unless the quality of the food and the management of guest capacity improve, I would find it difficult to recommend Costabella based on this recent experience.
ผผู้เข้าพักThe hotel is very nice and the room is very big.One thing is they don’t have lotion,cleansing etc..I don’t know maybe I just used from other hotel or another country like Japan that they provide all the skin care and other stuff like headband,shower cap and many more.Anyway,the hotel is very near in Ayala Mall and other places,so it’s very convenient.So far the hotel is very good and the staff have a good service.
ผผู้เข้าพักWe had an amazing stay at this hotel! The kids absolutely loved the amenities—especially the pool—and stayed entertained the whole time. The food was also a standout, with delicious options for everyone. Perfect spot for a fun and relaxing family getaway!
DDenden CustodioHad an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!
ผผู้เข้าพักI booked for a room with pool view which is more expensive than the rest of the rooms but i was greatly disappointed. We were placed in a room with a roof view and the view of another building! It was a waste of money! We only get to see the roof of something! Never again would i be paying extra money for a pool view when the hotel will not give us such kind of room as advertised. They said they will transfer us to a room with a pool view but it did not happen. We kept on waiting but it did not happen until we gave up.
The receptionist was a little disrespectful and impatient.
Worse still, they do not allow guests who have checked in the hotel to use the pool with inflatable play set and slides. I was mislead into thinking that guests can use the pool with inflatable play set for free. The hotel guests have to pay P600 per person in order for one to be able to use such pool and slides. I guess families with children have been more disappointed than me knowing that they and their kids could not use such pool for free.
So those who will try to book this hotel hoping their kids can enjoy the pool with inflatable play set and slides for free, think again. You will be greatly disappointed because you will only be able to use the ordinary pools.