I received good service from the reception when checking in, ideally wanted a walk-in shower but no room was available. Matthew however managed to find us the perfect room after a lot of juggling so was well pleased. Fortunately, the new room was in a cooler part of the hotel than the original one which was full on sun and since there is no air conditioning would have roasted even with a desk fan which is provided in every room. Breakfast was disappointing since the serving plates are cold and although the selection was reasonable for those who prefer the standard English breakfast there is no facility to order poached eggs, vegetarian sausages, porridge etc, you had to have what was presented. The continental side was ok although limited at times. Found the general service in the hotel was very good and friendly when speaking to the receptionist and staff members. Room service was ok but felt the laminated flooring in the room needs a good clean looking at the state of the bottom of my slippers when packing them away.
The room had alot including a fridge, iron, iron board, cooling fan, hair dryer. The spa had an ice room steam rooms saunas heated pool and a few other spa treats I've forgot lol really good stay the breakfast is a buffet continental plus English breakfast.
Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail
Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed!
Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks
I wouldnt go back for the price you have to pay and what you get