Очень довольны этим отелем. Расположение просто волшебное, близко и к старому городу, и в то же время первая линия пляжа. Номера большие, есть все необходимое. Кровать кингсайз по факту как будто 2 односпальные (не единым полотном). Напор воды супер, шикарный душ. Завтраки невероятные, я не знаю кто пишет негативные отзывы, это возмутительно. Огромный выбор еды, включая испанские специалитеты как хамон, тортилья, чуррос, пан кон томате. Подают игристое (очень вкусное!). В общем нам так понравилось, что продлевали еще на сутки. С бесплатной парковкой есть сложности, один раз повезло встали прямо у отеля, в другие разы находили местечко в 10 мин пешком (огромная парковка).
We had our bag stolen on the last night. The police were very unhelpful. We were left with no phones or money or bank cards. The hotel staff helped us contact relatives at home so we could have our flight details home sent to us. Also relatives paid the hotel directly and they arranged lunch, taxi to the airport and assistance with the police forms. Could not have been more grateful. Our 10 night stay had been wonderful up to this point, and the staff made sure that we were ok and did not worry. Would definitely recommend this hotel for location and cleanliness and staff attitude.
We had a lovely 4 night break at the hotel Neptuno.
The room was comfortable and clean with complimentary tea and coffee and it had a fridge with complimentary water, fanta lemon and coke.
The breakfast had a good selection of fresh fruit, meats, hot food, cakes etc. We enjoyed the omelettes and pancakes which were made to order.
We went to the spa one evening which was very relaxing after a busy day sightseeing.
Staff very friendly and helpful.
1 nacht verbleven. Het hotel heeft gunstige ligging. Ontvangst was vriendelijk. Hey hotel heeft netjes ingerichte kamers. Er zou een dsco zijn maar deze was gesloten tijdens ons verblijf. Mooi uitzicht.
ผผู้เข้าพักWe had our bag stolen on the last night. The police were very unhelpful. We were left with no phones or money or bank cards. The hotel staff helped us contact relatives at home so we could have our flight details home sent to us. Also relatives paid the hotel directly and they arranged lunch, taxi to the airport and assistance with the police forms. Could not have been more grateful. Our 10 night stay had been wonderful up to this point, and the staff made sure that we were ok and did not worry. Would definitely recommend this hotel for location and cleanliness and staff attitude.
JJoD1979Stayed end of August with my mum and my sister for a few nights. First impressions the hotel is impressive, one of the nicest looking in the area. Location is good, close enough to the beach and ***** without being on top of it.
The grounds and the pools are very nice - however pools are not heated! So even in Aug it was hard to get in!
The buffet restaurant is what you’d expect. Breakfast was good, especially the fresh bacon! Evening meals were a bit repetitive and food was lukewarm. Buffet staff were a mixed bunch. Some happy and friendly… others really don’t want to be there.
Bar staff at pool bar were always friendly. Be warned if you’re not on all inclusive the drinks at the bar are expensive. Around €24 for two vodka and cokes.
If you manage to get a cheap deal… give it a go!
AannWe had a lovely 4 night break at the hotel Neptuno.
The room was comfortable and clean with complimentary tea and coffee and it had a fridge with complimentary water, fanta lemon and coke.
The breakfast had a good selection of fresh fruit, meats, hot food, cakes etc. We enjoyed the omelettes and pancakes which were made to order.
We went to the spa one evening which was very relaxing after a busy day sightseeing.
Staff very friendly and helpful.
ผผู้เข้าพักОчень довольны этим отелем. Расположение просто волшебное, близко и к старому городу, и в то же время первая линия пляжа. Номера большие, есть все необходимое. Кровать кингсайз по факту как будто 2 односпальные (не единым полотном). Напор воды супер, шикарный душ. Завтраки невероятные, я не знаю кто пишет негативные отзывы, это возмутительно. Огромный выбор еды, включая испанские специалитеты как хамон, тортилья, чуррос, пан кон томате. Подают игристое (очень вкусное!). В общем нам так понравилось, что продлевали еще на сутки. С бесплатной парковкой есть сложности, один раз повезло встали прямо у отеля, в другие разы находили местечко в 10 мин пешком (огромная парковка).
CCathDavGreat location for lots of bars and restaurants and good selection of food at breakfasts and dinner.
It was a shame they didn’t offer tea and coffee in the room and we had to ask for a kettle. We got the kettle but were offered no cups. We noticed that using the dis and indoor pool incurred extra costs as did having tea/coffee service in our room.
The room was a great size and fab balcony on 15th floor with secure access to lifts and rooms using cards. Extra charge for room safe too was unexpected. Not much in way of entertainment and we didn’t use the bar or cafeteria as there were more interesting places around the resort nearby.
CCall me ZhalaThe hotel was very clean, and the service was excellent. The staff were all very friendly and welcoming, which made the stay pleasant. The pools were also very clean and were maintained regularly, which was a big plus.
However, the hotel could benefit from offering more entertainment options. It tended to feel a bit dull, especially after dinner, with not much to do on-site.
On the bright side, the location is great — it’s close to beach bars, which makes the evenings more fun. On the opposite side of the hotel, there’s also a golf area and padel court, which is a nice option for daytime activities.
ผผู้เข้าพักLacks overall 5 Star Service , we checked in around 9PM and as well during the day no one is standing next to the entry to help out or greet , reception is hidden , water comes in plastic bottles at room temperature, no other welcome snacks and you need to call for a toothbrush. Had been in other JW and Westin and was treated like a queen , but overall this time in Valencia is more a YMCA self service check in feeling .
We liked the space in the room and that the windows could get partially opened. Would try a different 5 star in Valencia next time .