The staff went out of their way to assist in directions, recommendations, and when we lost key to replace after we were out late!!
The breakfast was lovely!
To offer coffee would be super but we bought our own.
Very friendly staff, it's a piece of heaven nature all around, it was a bit way from my route but it was so worth it. The food was good as well and not to expensive. The room was clean and spacious with a view to the valley. Great Place.
Отличный отель прям на побережье!
Очень дружелюбный сервис, хорошие номера и лобби, отличная спа-зона с теплым бассейном.
Мы доплатили на месте и взяли номер с видом на море — не пожалели!
The hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
New hotel very clean nice rooms and wonderful pool.
It’s 25 min walk to the Centro but there is a bus for two euro and tax 9 euro, in the evening it’s hard te get a taxi and find the bus. WE had to walk back twice.
The door locks make a very hard nice which awakes you in the morning
Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.
ดีมาก
66 รีวิว
8.6/10
ราคาเริ่มต้น
£ 65
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสปาในแคว้นบาสก์
รีวิวล่าสุดสำหรับโรงแรมในแคว้นบาสก์
ดูทั้งหมด
9.0/10
ยอดเยี่ยม
ผผู้เข้าพักIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
ผผู้เข้าพักThe staff went out of their way to assist in directions, recommendations, and when we lost key to replace after we were out late!!
The breakfast was lovely!
To offer coffee would be super but we bought our own.
ผผู้เข้าพักThere were 2 things which were not in line with my expectations:
The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency
The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping.
Regards Maurice Lansu room 217.
ผผู้เข้าพักThe hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
ผผู้เข้าพักPersonnel agréable et accueillant, le petit déjeuner était très bien. Petit bémol sur la propreté de la chambre et de la salle de bain à notre arrivée. Je recommande cependant cet établissement.
JJimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
MMaría “Alicante “Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.
ผผู้เข้าพักNew hotel very clean nice rooms and wonderful pool.
It’s 25 min walk to the Centro but there is a bus for two euro and tax 9 euro, in the evening it’s hard te get a taxi and find the bus. WE had to walk back twice.
The door locks make a very hard nice which awakes you in the morning
RRicotheoriginalVery friendly staff, it's a piece of heaven nature all around, it was a bit way from my route but it was so worth it. The food was good as well and not to expensive. The room was clean and spacious with a view to the valley. Great Place.