I thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
The hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
New hotel very clean nice rooms and wonderful pool.
It’s 25 min walk to the Centro but there is a bus for two euro and tax 9 euro, in the evening it’s hard te get a taxi and find the bus. WE had to walk back twice.
The door locks make a very hard nice which awakes you in the morning
Very clean and cozy, the staff is kind and helpful. The bus to the center is right next to the hotel, runs every ~10min, and takes about 25min. You can get a 6 or 12 -trip card from the reception, which is cheaper than individual tickets.
ดีมาก
80 รีวิว
8.4/10
ราคาเริ่มต้น
JPY 9,044
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสปาในแคว้นบาสก์
รีวิวล่าสุดสำหรับโรงแรมในแคว้นบาสก์
ดูทั้งหมด
8.8/10
ดีมาก
SSergei TonkovОтличный отель — соотношение цены и качества на высоте
Мы остались очень довольны проживанием. Прекрасное соотношение цены и качества: разумная стоимость, отличное расположение — всё рядом, включая достопримечательности, транспорт и хорошие рестораны.
Сервис на высоком уровне: персонал приветливый, быстро реагирует на любые просьбы. Завтраки приятно порадовали — свежие продукты, хороший выбор, всё вкусно. Номера чистые, аккуратные, с приятным дизайном и всем необходимым для комфортного отдыха.
Единственный небольшой минус — звукоизоляция с коридором могла бы быть лучше. Если кто-то проходит мимо или разговаривает в коридоре, это слышно. Но если вы не спите допоздна и встаете около 8–9 утра, то это не доставит особого дискомфорта.
В целом — отличное место для короткой или длительной остановки. С удовольствием вернулись бы снова.
JJdechVery clean and cozy, the staff is kind and helpful. The bus to the center is right next to the hotel, runs every ~10min, and takes about 25min. You can get a 6 or 12 -trip card from the reception, which is cheaper than individual tickets.
ผผู้เข้าพักI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
ผผู้เข้าพักThe hotel is located in a quiet, scenic area up in the mountains, offering a peaceful retreat from the city. However, there aren’t many restaurants or supermarkets nearby, so planning ahead is recommended. It takes about 20 minutes to reach the hotel by bus from the city center or the train/bus station.
I loved the interior design of the room — it felt very refreshing and relaxing, with thoughtful touches that added to the overall comfort and ambiance.
Check-in can be a bit frustrating — during my visit, I noticed several groups of Asian tourists waiting, though I’m not sure what caused the delay. That said, the gentlemen at the front desk were all very helpful, and the hotel responded quickly to any requests.
Unfortunately, due to a packed schedule, I didn’t have the chance to try the hotel’s restaurant, which I hope to experience next time.
JJimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
MMaría “Alicante “Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.
ผผู้เข้าพักNew hotel very clean nice rooms and wonderful pool.
It’s 25 min walk to the Centro but there is a bus for two euro and tax 9 euro, in the evening it’s hard te get a taxi and find the bus. WE had to walk back twice.
The door locks make a very hard nice which awakes you in the morning