โรงแรมที่มีสปาในนอร์ทไรน์-เวสต์ฟาเลีย เยอรมนี

Breakfast was good for cheese lovers. But , the attitude of server is rude , they first reject my microwave demand , which is absurd. Than , he made it but warn me that next time no chance which is more absurd. He should get some course to how to be attitude towards customer. All in all, a bit old and pricy.

It is beautifully renovated recently and the room is extremely comfortable. However, some staff appeared not well trained. There are a cleaner kept to open my door while I was in the room and I didn't know if he do the same while I was not there. Once he caught me just out of shower. It is really disturbing?

這次在科隆入住的這家酒店整體屬於 “中規中矩” 的實用型選擇，沒有明顯短板但也少了些驚喜。位置還算便利，步行到附近的公交站約 5 分鐘，去科隆大教堂、老城區等景點搭乘公共交通或打車都不算繞路，周邊有小超市和簡餐店，日常採購、解決三餐很方便。房間面積適中，單人住足夠寬敞，雙人住稍顯緊湊，傢俱和陳設能看出有些使用痕跡，但整體乾淨整潔，床品柔軟度剛好，睡眠質量沒有受影響；衞生間乾濕分離做得不錯，熱水供應穩定，洗漱用品是基礎款，建議對護膚有要求的朋友自帶。服務方面，前台工作人員態度温和，辦理入住和退房都很高效，問景點路線時也會耐心解答，但沒有主動提供額外的貼心服務（比如本地遊玩推薦、行李寄存延伸服務等）。早餐是簡單的自助形式，麪包、火腿、雞蛋、咖啡、果汁等基礎品類都有，口味中規中矩，能滿足飽腹需求，追求豐富餐食的話可能會覺得有些單一。總體來説，如果你是為了在科隆便捷出行、追求高性價比住宿，這家酒店能滿足基本需求，適合注重實用性而非奢華體驗的旅客。

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.

地段很好，門口就能看到科隆大教堂和鐵索橋，而且還有最佳拍照角度！ 房間很乾凈、衞生間很大我很喜歡，客人很多，每天都人來人往的，叫車方便，一般1-2分鐘就有了！ 附近沒吃的也沒便利店，必須過鐵索橋去另一端！

location is A+. 2 minuite walk to the Heinrich underground station which takes you straight to the Messe. Hotel is nice. strange layout but its a medieval building so its part of the charm. Front desk leaves much to desire for a 5 star hotel. the room is ok. was given room 131. mattress was collapsed and definitely not commercial 5 star hotel standard.felt more of a foam cushion than a mattress with just 10 cm height of cushioning. i am 1.87 mtrs height and 110kgs. the mattress went concave when i lied down and my upper back muscles namely rhomboids and lats felt it badly in the morning. Advised the front desk who replied nothing can be done because all mattresses are like that. i don't insist or complain further if i am refused or rejected the first time i ask. on my checkout i advised front desk whose manager was present and i advised i was very happy with location but not with bed. i had no reply from her and she moved away stating in awe that no one had such an issue. on a positive note the breakfast operators who were very attentive and courteous at all times. for 950 euros for 3 nights i think they are very lacking in not being able to provide the basic hotel service of a good nights rest.

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環境優美 但是幾乎沒有taxi

Newish Hotel, in a remote location, need a car to get around. The rooms have no climate control, needed to request a fan as it was hot and humid in room. The 'natural pool' was freezing and quite dirty to look at, pointless as not heated in Germany. For a chef hotel, breakfast was average, not consistent, one morning the eggs benedict were great, next morning, totally overcooked and unappealing, Pancakes were aweful. At dinner, service was also inconsistent, forgot the soup, brought it after a long time after main course, just didnt work. We also found it to be very inflexible for a small luxury boutique hotel - they only provided sparkling water in the room, when we asked to switch the bottle to still water, there was poor communication and a charge of 8 euro for the still water? tap water tasted pretty salty and did not want to use that in the coffee machine either. overall pretty average, would not return or recommend

This hotel offers an exceptional stay. The room was spotless with modern amenities, and the bed was incredibly comfortable. Staff were friendly and attentive, going above and beyond to ensure a pleasant experience. The breakfast buffet was varied and delicious. Highly recommended for both business and leisure travelers.