Beautiful place nested in a quite corner of Shuhe town.. Room is clean and spacious and they gave us a complimentary upgrade. They have been so attentive and even before our stay, they will inform us of the weather and arrival information that we need. Super love the place and their passion. Thank your Bivou’s team for the hospitality
DDiana AldereiWe recently stayed at this hotel with my husband and had quite a mixed experience – some parts were truly lovely, while others left us a bit disappointed.
First of all, the villa itself was absolutely beautiful and incredibly spacious. The natural hot spring water was one of the highlights of our stay — such a relaxing and unique experience. The surrounding territory is also well-maintained and very peaceful, perfect for disconnecting and enjoying nature.
However, it’s important to note that the location is quite remote — it took us around an hour to get to places where we could eat or enjoy a cup of coffee. This is understandable considering the mountain setting and access to hot springs.
The afternoon tea was decent, and although lunch wasn’t included in our stay, we tried the local mixian noodles and they were absolutely delicious! Must try! Unfortunately, breakfast was disappointing, especially for guests like us who don’t eat pork or pork oil - there were very few options.
A few maintenance and cleanliness issues also affected our stay. The outdoor pool was not super clean, some insects were swimming there. While we really loved the hot spring bathtub in the villa, the facilities could use a bit more upkeep. The toilet setup was quite basic — a minimum upgrade like a bidet spray or shower toilet would make a big difference, especially for international or Muslim guests.
A more distressing part of our stay was that we found dead insects under the blanket in our bed after returning to our room one evening 🥲 I do appreciate the staff’s polite and kind response – they offered tea and explained it may have fallen from the ceiling – but for someone with a strong phobia of insects, this made it difficult to sleep and really affected my comfort. I do believe this is something that should be taken more seriously, especially in a hotel of this level.
Despite these issues, the staff was very polite, cute and extremely helpful & friendly, and I can see the potential for a truly magical experience here with just a few improvements. I really wanted to love everything — and part of me did — but I was also happy to go back home, just to feel more comfortable and relaxed.
CChoo123Excellent boutique hotel at the fringe of Dali ancient city. Walking distance to the 3 Pagodas, with an excellent view of Cangshan mountain in the background.
Hotel beautifully landscaped, lots of greenery with outdoor seating to relax and listed to birds chirping.
Room was clean and well maintained. Snacks , drinks and fruits refilled daily. Only negative was the extra bed for my child. Very hard mattress and the frame squeaks and groans when someone moves on it. They should upgrade this.
Service was excellent . Six stars! Warm, friendly and thoughtful. Always with a smile and willing to help. We did a little laundry and was drying by the bathtub. Housekeeping noticed and brought in a clothes rack and hung the clothes in the courtyard so it dries better. Wonderful initiative! We did many food deliveries and they happily brought it to our room.
Manager was great also. Always checking if we were ok and ready to provide helpful tips.
Restaurant was good. Breakfast was limited but good quality and sufficient. Dinner was ok as well, local cuisine.
On our departure, they gave us fruits , snacks and water for our onward trip.
Highly recommended