I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests.
The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.
Sheraton is always the best and the name of quality…..however, this time experience was not good and I never had such a bad experience with the help desk staff. Called them two times for many problems in room and they didn’t even cared, at-last have to go down and talk with them…. Sheraton is never been bad but it’s the staff at that moment.
ยอดเยี่ยม
5347 รีวิว
9.4/10
ราคาเริ่มต้น
€ 44
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสปาในชานตง
รีวิวล่าสุดสำหรับโรงแรมในชานตง
ดูทั้งหมด
9.4/10
ยอดเยี่ยม
ผผู้เข้าพักI found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests.
The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.
ผผู้เข้าพักMy recent stay at PAKR PLAZA TAIAN was a unique and memorable experience. From the moment I checked in, it was evident that this hotel was something special. I was informed that I was their first foreign customer, which made me feel quite honored and welcomed.
One of the standout features of this hotel is its newness. PAKR PLAZA TAIAN is a brand-new establishment, and it shows. The modern and sleek design throughout the hotel creates a fresh and inviting atmosphere. The amenities are not only modern but also in pristine condition, which added to the overall appeal of my stay.
My room was well-appointed and tastefully decorated. The furnishings and decor were contemporary, and it was clear that attention to detail was a priority. The room was spacious and comfortable, providing a relaxing environment after a long day of exploration and business meetings.
The hotel's amenities were top-notch, and I particularly enjoyed the on-site restaurant, which served a variety of delicious dishes. The hotel staff was accommodating and provided excellent service throughout my stay, despite the language barrier. They made every effort to make my stay as comfortable and enjoyable as possible, which was greatly appreciated.
In conclusion, my stay at PAKR PLAZA TAIAN was a memorable one, and being their first foreign customer added a unique touch to the experience. The modern and brand-new amenities, combined with the warm hospitality of the staff, made for a positive impression. I would certainly recommend this hotel to fellow travelers looking for a comfortable and contemporary stay in Tai'an, and I hope to return to experience more of their hospitality in the future.
我最近在泰安丽亭酒店的住宿是一次独特而难忘的经历。 从我入住的那一刻起,我就明显感觉到这家酒店很特别。 我得知我是他们的第一个外国客户,这让我感到非常荣幸和欢迎。
这家酒店的突出特点之一就是它的新颖性。 丽亭酒店是一家全新的酒店,这一点足以证明。 整个酒店现代时尚的设计营造出清新宜人的氛围。 设施不仅现代而且保持原始状态,这增加了我住宿的整体吸引力。
我的房间设备齐全,装饰高雅。 家具和装饰都很现代,很明显,对细节的关注是重中之重。 房间宽敞舒适,为一整天的探索和商务会议后提供轻松的环境。
酒店的设施是一流的,我特别喜欢酒店内的餐厅,那里提供各种美味佳肴。 尽管存在语言障碍,但在我入住期间,酒店工作人员很热情,并提供优质的服务。 他们尽一切努力让我的住宿尽可能舒适和愉快,对此我深表感谢。
总之,我在丽亭酒店的住宿是一次难忘的经历,作为他们的第一位外国顾客,为这次体验增添了独特的感觉。 现代化的全新设施,再加上工作人员的热情好客,给人留下了积极的印象。 我肯定会向在泰安寻找舒适和现代住宿的其他旅客推荐这家酒店,我希望将来能再次体验他们的热情好客。
8852 Serendipitous LifeOverall the hotel staff and service are 4 star. What makes the hotel 5 Star are the rooms and facilities. It is clean, safe, and well maintained.
To be fair, I did arrive in early April during the off-season but I was not impressed with the service provided. Staff was consistently difficult to find, or would be crowded all in the lobby. Check-In and Check out was easy and the staff are very nice. International guests be aware, few to no staff speak English or communicate in any other language.
The breakfast was not good. Cold and hard food, empty plates, drinks and foods not being refilled, and then having the lights turned off after breakfast was finished being served. Few selections, mainly cheap foods and breads.
There are no staff outside, during my time there. No bell hops, no one to guide you to the front desk (Because it is not easy to find at first), no one to help with your luggage. A single staff member stands at the front of the lobby after you enter to greet you.
Positives - The room was spacious and very clean. It had most things I needed and the quality of the room and bathroom was excellent. The balcony looked over the courtyard and the ocean which people can see you if you go out but was a nice addition. The island the hotel is on has everything close by and most taxis/Didi’s will pick you up within five minute
The area has been developing for many years and is getting better each year. The Qingdao Beer Festival ground are close by (about 30 minutes drive) during the summer, but most activities are in the city about one hour drive away for the rest of the year.
For this hotel, the room and facilities are the focus as they are well taken care of and maintained. I am not sure if I would return.
โรงแรมใน Hot Spring/Blue Silicon Valley Business Circle, ชิงเต่า
ราคาต่อคืนเริ่มต้น:€ 41
9.4/10
ยอดเยี่ยม
ผผู้เข้าพักWanda hotel is a very nice hotel. The lobby is very big, Andrew is so friendly: he offered kind help when I checked out and finally someone speaks english very well!
I mainly recommend this hotel to Italian people fir its delicious breakfast: cappuccino, cacke, sweet, oat, jam, yogurts, nuts .... definitely better than all other ch7nese hotels booked.
Also a big and well served gym.
Here is a very good choice.