Rooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.
Review: 5-Star Comfort with a Small Location Caveat
Overall Rating: ⭐⭐⭐⭐⭐
I recently stayed at Centro Olaya Riyadh and had a wonderful experience. The hotel itself is impeccable—the rooms are modern, sleek, and exceptionally clean, offering a perfect urban retreat in the middle of a busy city.
What I loved:
Service: The staff were professional and went out of their way to ensure a smooth check-in and comfortable stay.
Facilities: The rooftop pool and gym are highlights of the property, offering great views and a chance to relax.
Vibe: It has a very chic, lifestyle-focused atmosphere that is perfect for both business travelers and couples.
The only downside: The only thing to be aware of is that there aren’t many shops or convenience stores within immediate walking distance of the hotel entrance. If you need snacks, pharmacy items, or a quick retail fix, you’ll likely need to take a short Uber or drive to one of the nearby malls or commercial strips.
Verdict: Despite the lack of immediate shops nearby, the quality of the hotel and the service make it a 5-star stay for me. I would definitely stay here again, just with a little more preparation for my personal supplies!
I like this superior queen room layout a lot. Spacious and equip with essentials. I like the bench as a comfortable seating area where u can rest before going to bed. Toilet I water pressure is good. Good smell for toiletries.
I also enjoy swimming pool and the jacuzzi looks nice. Just different timings for gym and spa for men and women. Please be aware. Good for families too as some families with young kids around.
ผผู้เข้าพักThe location is perfect nearby KAFD, this is my first time in Centro Waha, the service is great, the hotel is clean and quiet. The status are friendly.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
ผผู้เข้าพักWe were just staying overnight as we had a long layover for our flight but the accommodation was perfect for our needs. We'd initially planned to take advantage of the gym and pool but in the end we were too tired so didn't even look at them. The receptionist sorted out our room quickly and we were pleasantly surprised by the size of the room - more a small suite, with a kitchen-diner-lounge, and separate shower room and large bedroom.
Two small bottles of water were provided, so I could make tea without touching the brown water in the taps. We ordered food from Deliveroo - which took ages to arrive but filled the hole. And I was able to log on to my Netflix on the large TV in the lounge to watch a film before bed. The bed was very comfortable and even with the air con switched off the room was a pleasant temperature all night. We were woken at 4am by the call to prayer, which was a very musical if rather earlier than we intended to wake up.
Good shower and ordered breakfast, which was delivered to the room. Breakfast was great, and very substantial only thing missing was some fresh coffee (tea was provided) but I expect that would have been included if I'd thought to ask for it.
All in all great value for a comfortable stay.
DDanielBentleyIt’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
MMuhammad Irsyad Bin ZainiReview: 5-Star Comfort with a Small Location Caveat
Overall Rating: ⭐⭐⭐⭐⭐
I recently stayed at Centro Olaya Riyadh and had a wonderful experience. The hotel itself is impeccable—the rooms are modern, sleek, and exceptionally clean, offering a perfect urban retreat in the middle of a busy city.
What I loved:
Service: The staff were professional and went out of their way to ensure a smooth check-in and comfortable stay.
Facilities: The rooftop pool and gym are highlights of the property, offering great views and a chance to relax.
Vibe: It has a very chic, lifestyle-focused atmosphere that is perfect for both business travelers and couples.
The only downside: The only thing to be aware of is that there aren’t many shops or convenience stores within immediate walking distance of the hotel entrance. If you need snacks, pharmacy items, or a quick retail fix, you’ll likely need to take a short Uber or drive to one of the nearby malls or commercial strips.
Verdict: Despite the lack of immediate shops nearby, the quality of the hotel and the service make it a 5-star stay for me. I would definitely stay here again, just with a little more preparation for my personal supplies!