It’s amazing hotel .. new and everything is brand new. Exactly same Hilton luxury standard. The bed is comfortable.. I like the way of welcoming me in the room. My plan also in January definitely I will stay again. The breakfast perfect.
I had a fantastic stay at this hotel! The service was excellent, and the lobby manager was incredibly attentive. The breakfast was a highlight, with a wide variety of delicious options. Highly recommended!我在这家酒店的入住体验非常棒!服务非常出色,大堂经理也特别周到。早餐是一大亮点,种类丰富且美味。强烈推荐!
Had fun because they have a lot of things going on for eid. Hope they'll train the guard to assist guess to speak english, at least ask if we are guess so they can allow us to park inside because we were asked to park outside because of miscommunication. Outdoor pool hours is bad. Until 5:30 only when it just started to cool down. Location is far from city center but food delivery reaches. Dunkin donut by the lobby also helps.
I would like to leave a special review for Farouk, who cleaned my room during my stay at this hotel. He was very professional, polite, and attentive to every detail. The room was always spotless and fresh after his service.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
ผผู้เข้าพักWe were just staying overnight as we had a long layover for our flight but the accommodation was perfect for our needs. We'd initially planned to take advantage of the gym and pool but in the end we were too tired so didn't even look at them. The receptionist sorted out our room quickly and we were pleasantly surprised by the size of the room - more a small suite, with a kitchen-diner-lounge, and separate shower room and large bedroom.
Two small bottles of water were provided, so I could make tea without touching the brown water in the taps. We ordered food from Deliveroo - which took ages to arrive but filled the hole. And I was able to log on to my Netflix on the large TV in the lounge to watch a film before bed. The bed was very comfortable and even with the air con switched off the room was a pleasant temperature all night. We were woken at 4am by the call to prayer, which was a very musical if rather earlier than we intended to wake up.
Good shower and ordered breakfast, which was delivered to the room. Breakfast was great, and very substantial only thing missing was some fresh coffee (tea was provided) but I expect that would have been included if I'd thought to ask for it.
All in all great value for a comfortable stay.
ผผู้เข้าพักI would like to leave a special review for Farouk, who cleaned my room during my stay at this hotel. He was very professional, polite, and attentive to every detail. The room was always spotless and fresh after his service.