I want to start by commending the housekeeping and room quality. My room was well-appointed, clean, and comfortable, which I truly appreciated.
Unfortunately, the service standards did not match the quality of the accommodation. Since this was my first time staying with in this hotel, I wanted to share specific instances that affected my experience:
• Dining Protocols: During lunch, staff began breaking down the buffet without informing dining guests. As I was still eating, this felt dismissive. A simple ”last call” announcement would have been appreciated. Similarly, during breakfast, my table was fully cleared while I was away getting dessert, creating confusion. Better training on recognizing when a guest has actually finished dining is needed.
• Menu Expectations: I was disappointed to find the lunch menu significantly more limited than what is currently advertised in vlogs and online marketing. Managing these expectations is crucial for guest satisfaction.
• Front Desk Efficiency: The check-out process was surprisingly slow. For travelers on a tight schedule, an inefficient check-out can create significant stress regarding flight times. I suggest reviewing your staffing or systems during peak departure hours.
We truly enjoyed our stay! The staff were very accommodating and made us feel welcome throughout our visit. The service was excellent and really stood out.
While the food selection could be improved with more variety, it didn’t take away from the overall experience. We still had a great time and everything else exceeded our expectations.
Overall, it was a wonderful stay and we’ll definitely be coming back!
The hotel is old but very clean, they love cleaning our room😂
Its very alive during night time but the noise is tolerable, comfortable bed, and a lot of restaurant and coffee area nearby. It is also walking distance to SM, Sam 21, nice place
The best service we have ever experienced! The Ferra Hotel is very centrally located and only a few minutes' walk from the water sports activities on White Beach. The facilities and amenities are very good for the price range. But there is one reason in particular why I can highly recommend this hotel: the friendly staff and outstanding service! We travel extensively in Asia and Europe and are accustomed to different hotel categories. But even compared to our experiences in significantly more expensive and exclusive hotels, the service at Ferra Garden is outstanding. From all the staff at the reception desk to the service staff at the bar or in the restaurant to the cleaning staff, everyone at this hotel is more than friendly and courteous. It is never fake or over the top, but always authentic. Every chance glance leads to a beaming smile, and every conversation shows genuine interest and helpfulness. As we sit in the next hotel restaurant and look back on the incomparable service, I realize that I now find the way of communicating in most hotels even more unpleasant because it feels somewhat submissive. This review may seem exaggerated, but I would like to sincerely thank the entire team for that experience and the management for this incomparable corporate culture.
The location is good. Your name is shown on the tv display ”Welcome *your name*” which I find very cute. In general, it's good. Keep in mind, they are strict when it comes to check-in time, if you come one hour earlier you gotta pay money for check-in
The rooms are good sized and the rooftop is unbeatable. Service on the rooftop is mediocre once it begins to get a little busy as the bartenders are also waiters it seems. The breakfast buffet is highly acclaimed but go early or you will be waiting to race 15 people to a new pan of whatever runs out. Also the water container for the buffet is great for a table of 7… but it will always be empty so bring your own water. I loved my time, but wished I could have experienced during a less busy time. I will go back again for sure.
ผผู้เข้าพักWe had a great stay at this hotel. The rooms are comfortable and clean. The staff are friendly and attentive. It’s about 10–15 minutes from the center, but the hotel offers a shuttle service, and there’s also a HOHO bus that runs every 15–20 minutes, making transportation convenient. They also have their own beachfront at Newcoast, which is perfect if you want to escape the busy crowds of Boracay. Breakfast is modest but tasty. Would definitely come back.
ผผู้เข้าพักI want to start by commending the housekeeping and room quality. My room was well-appointed, clean, and comfortable, which I truly appreciated.
Unfortunately, the service standards did not match the quality of the accommodation. Since this was my first time staying with in this hotel, I wanted to share specific instances that affected my experience:
• Dining Protocols: During lunch, staff began breaking down the buffet without informing dining guests. As I was still eating, this felt dismissive. A simple ”last call” announcement would have been appreciated. Similarly, during breakfast, my table was fully cleared while I was away getting dessert, creating confusion. Better training on recognizing when a guest has actually finished dining is needed.
• Menu Expectations: I was disappointed to find the lunch menu significantly more limited than what is currently advertised in vlogs and online marketing. Managing these expectations is crucial for guest satisfaction.
• Front Desk Efficiency: The check-out process was surprisingly slow. For travelers on a tight schedule, an inefficient check-out can create significant stress regarding flight times. I suggest reviewing your staffing or systems during peak departure hours.