This hotel is in Gaia area of Porto which is looking across the old town of the main attractions. It is easy to start the day from this location. The breakfast is the best and the rooms are quite spacious and clean. Really recommend.
ผผู้ใช้ไม่ระบุชื่อLocation was good. HOWEVER,
An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own?
The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected.
I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed.
Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident.
Felt so dissatisfied with the entire service recovery process.
ผผู้เข้าพักLast year I had the most wonderful stay at Menina Colina, and was excited to return. Unfortunately I now wish I had reserved elsewhere, as it has been nothing but a disappointment.
Prices are so much higher than a year ago, but I thought I got what was a good deal on the garden room. Turns out it is greatly overpriced for what is offered, as it has none of the exquisite design or attention to detail that the interior rooms have. It also seems to be neglected in terms of maintenance. The coffee machine was leaking, and after reporting it, it was made out to be my fault as I was using it incorrectly. I had to physically show a member of staff the leaked water for them to agree to replace it. I was really annoyed that they felt that they needed to demonstrate to me how it works rather than just replacing it immediately.
The next disappointment was that the room was initially not serviced at all, and no explanation was given. When you are paying $165 for a mediocre room (not even including breakfast), one would at the very least expect the bins to be emptied.
The bathroom also had a terrible smell that permeated the room, and mosquitoes were a problem too.
Management did offer me lunch or attendance of their fado show, but none of these arrangements fitted into my busy programme. I thought a small financial compensation would have made more sense. That did not happen, and nothing further was mentioned or discussed on check-out.
The final issue was the online check-out which they require. When I tried to complete it, my bill was for my entire stay, although 3 of the 4 nights had already been paid months in advance. So my conclusion is unfortunately that Menina Colina’s standards have dropped significantly, and that it is overpriced for the lack of attention to detail that is evident in several areas.
ผผู้เข้าพักThis was not the first time I've been at this hotel. It's a nice place to spend a few nights. The breakfast food is good in terms of variety and the staff is nice and helpful. The spa is always a pleasant place for you to relax. However, the buttons of the jets don't work properly, specially the ones that are only accessible when you are in the pool, which can be frustrating if you like to use them and won't be able to. This time, the sauna was out of work, as well, but they were fixing it. They didn't really seem worried about fixing the jets' buttons, though... When I was at the hotel last year, they weren't already working properly, but now I couldn't even get them to work. The ones that would work, wouldn't be active for a long time after you pressed on them. In other Spas, they usually work for a few minutes when you turn them on. In this one, they would only be active for about 20/30 seconds at a time. The room I stayed in, had a different display. You would go through a corridor with the bathroom at the front and on the left you had the sleeping area. I liked it because it would conceal the noises coming from the outside a bit better. All rooms have a balcony, but something that feels that is always missing are a couple of chairs and a table. The balcony becomes useless without them! I couldn't open the bathroom door well (not even in 90 degrees in relation to the entrance) because it would bump on the bidet. Also, the shower and glass covering the bathtub seemed to be at the wrong wall because it was inevitable to wet the entire toilet when you showered. The corners were a bit dusty and the bathroom bin hasn't been changed from the previous guest. I think the cleanliness can be improved.
EEmilyI recently spent four nights at Aparthotel Oporto Sol, and while my stay was overall okay, it came with a few drawbacks.
First, the location is a bit outside the main area of Porto, which required some extra effort to get into the heart of the city. While the surroundings were quiet and less crowded, I did find myself relying on public transport or taxis more than I would have liked.
One of the main issues was the absence of air conditioning in the bedroom. During my stay, the temperatures were warm, and it made things uncomfortable at night. Opening the windows was not an option due to the presence of mosquitoes outside, which meant I struggled to find a comfortable sleeping temperature.
On the positive side, the apartment itself was spacious and generally clean. The amenities were adequate for my needs, and the staff was friendly and helpful, albeit a few blocks over. I appreciated the kitchenette, which allowed me to prepare some of my own meals during my stay.
In summary, while my stay at Aparthotel Oporto Sol had its merits, the lack of air conditioning and its location outside the main area impacted my overall experience. If you're sensitive to heat or prefer to be in the city center, you may want to consider other options. Otherwise, it serves as a decent accommodation for those seeking a quieter spot.
ผผู้เข้าพักOur family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappoin**ent was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.