โพสต์เมื่อ 22 ธ.ค. 2024
Says_Katy
That's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 5,028
โพสต์เมื่อ 5 ก.ย. 2025
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 196
โพสต์เมื่อ 28 ก.พ. 2024
ผู้เข้าพัก
โรงแรมที่ดีเยี่ยมเหมาะมากสำหรับวันหยุดพักผ่อนของครอบครัวโรงแรมมีทางลงสู่ชายหาดโดยตรงซึ่งคุณสามารถพักผ่อนบนชายหาดได้ทิวทัศน์สวยงามเมื่อรับประทานอาหารโรงแรมมีสิ่งอำนวยความสะดวกครบครันและบริการที่อบอุ่น พื้นมีขนาดใหญ่และแบ่งออกเป็นหลายพื้นที่ ห้องออกกำลังกายของโรงแรมก็มีอุปกรณ์ค่อนข้างครบครันซึ่งเหมาะมากสำหรับผู้ที่ต้องการออกกำลังกาย บุฟเฟ่ต์อาหารเช้าเข้มข้นมากและเริ่มมื้อเช้าตอน 6 โมงเช้า คนที่ไปทะเลตอนเช้าก็สามารถทานอาหารเช้าได้เช่นกัน
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 2,031
โพสต์เมื่อ 12 เม.ย. 2024
Yo.drea
ข้อดี: ฉันมีความสุขกับการเข้าพักที่โรงแรมนี้! การบริการที่เป็นส่วนตัวนั้นโดดเด่น โดยมีพนักงานคอยต้อนรับแขกด้วยชื่อ อาหารอร่อยมากและทางโรงแรมก็มีกิจกรรมประจำวันที่หลากหลายให้แขกได้เพลิดเพลิน ห้องพักกว้างขวางไม่มีที่ติโดยเฉพาะห้องที่มองเห็นวิวทะเลเป็นจุดเด่น พร้อมด้วยสิ่งอำนวยความสะดวกล้ำสมัย ประสบการณ์สปานั้นยอดเยี่ยมมาก
ข้อเสีย: น่าเสียดาย ชายหาดไม่เป็นไปตามความคาดหวัง แทนที่จะเป็นทราย กลับกลายเป็นกรวด และน้ำกลับกลายเป็นหิน ต้องใช้รองเท้าลุยน้ำจึงจะเข้าไปได้อย่างปลอดภัย การไม่มีสิ่งเหล่านี้ถือเป็นการกำกับดูแลที่น่าเสียใจ เนื่องจากสิ่งเหล่านี้จำเป็นสำหรับประสบการณ์ชายหาดที่สะดวกสบาย
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 6,832
โพสต์เมื่อ 22 มี.ค. 2025|ห้องสแตนดาร์ด เตียงคิงไซส์
Julia Tkachenkoพวกเรารักโรงแรมนี้มาก แม้ว่าจะไม่ได้อยู่ใกล้หาดอลอนา แต่ก็เดินทางไปไหนมาไหนบนเกาะได้ง่ายมากด้วยจักรยาน และสามารถเดินลงไปทะเลได้ภายใน 10 นาที หาดที่สวยที่สุดเลย 😂 เงียบสงบและน้ำใสมาก
พนักงานบริการดีเยี่ยม! เรามาถึงก่อนเวลาเช็คอินและถูกเรียกเก็บค่าธรรมเนียมเพิ่มสำหรับการเช็คอินก่อนเวลา แต่ก็ไม่ได้ทำให้ประสบการณ์การบริการเสียไป ทุกคนเป็นมิตรและตอบคำถามของเราอย่างรวดเร็ว
อาหารเช้ารวมอยู่ในราคาห้องพักและอร่อยมาก ฉันแนะนำ Tunasilog!
โรงแรมมีสระว่ายน้ำและเก้าอี้อาบแดดหลายตัว เหมาะสำหรับการว่ายน้ำในตอนเย็นหรืออาบแดดในตอนกลางวัน
ห้องพักมีผ้าปูที่นอนและผ้าเช็ดตัวสะอาด และมีสิ่งอำนวยความสะดวกครบครัน เครื่องปรับอากาศและพัดลมใช้งานได้ดี
เห็นได้ชัดว่าโรงแรมใหม่และได้รับการดูแลรักษาเป็นอย่างดี ฉันจะกลับมาพักที่นี่อีกแน่นอน!
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 1,151
โพสต์เมื่อ 26 มี.ค. 2024
ผู้เข้าพัก
The hotel is very nice and the room is very big.One thing is they don’t have lotion,cleansing etc..I don’t know maybe I just used from other hotel or another country like Japan that they provide all the skin care and other stuff like headband,shower cap and many more.Anyway,the hotel is very near in Ayala Mall and other places,so it’s very convenient.So far the hotel is very good and the staff have a good service.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 1,121
โพสต์เมื่อ 7 ก.พ. 2026
제너럴정
ทำเลที่ตั้งดีเยี่ยมมาก คุ้มค่ากับเงินที่จ่าย ข้อเสียอย่างเดียวคือไส้กรองน้ำในห้องอาบน้ำต้องเปลี่ยนเร็วมาก ดังนั้นคุณต้องพกไส้กรองสำรองเยอะๆ ไส้กรองจำเป็นมาก ที่พักอยู่ใกล้กับสวน LG Garden จึงเดินทางสะดวก
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 1,523
โพสต์เมื่อ 3 ส.ค. 2026|ห้องดีลักซ์แฝดวิวทะเล
ผู้เข้าพักOverall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch.
However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel.
I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already.
We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised.
Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience.
Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of.
Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 2,820
โพสต์เมื่อ 2 ก.ย. 2026|ห้องดีลักซ์
WilG.I had such a wonderful experience staying at this hotel. From the moment we arrived, everything felt comfortable, welcoming, and well taken care of. The staff were very friendly, accommodating, and professional throughout our stay. They were always willing to assist whenever we needed something, and their warm attitude really made a difference.
The room was clean, comfortable, and spacious enough for a relaxing stay. Everything was well maintained, and the bed was especially comfortable, which made it easy to get a good night’s sleep after a long day. I also appreciated how clean the bathroom and other areas of the room were. You can really tell that the hotel puts effort into maintaining a good standard of cleanliness.
The location was also convenient, making it easy for us to get around and access nearby places. The overall atmosphere of the hotel was peaceful and relaxing, which made our stay even more enjoyable.
What I appreciated most was the overall service. Sometimes a hotel can have beautiful rooms, but it’s the staff and the little details that really make the experience memorable. Here, we felt genuinely welcomed and well looked after. Any questions or requests we had were handled politely and efficiently.
Overall, I’m very happy with our stay and would definitely consider coming back again. It was a comfortable, pleasant, and stress-free experience from beginning to end. I would highly recommend this hotel to anyone looking for a clean, comfortable place with friendly staff and great service. Definitely one of those places where you leave feeling satisfied and already thinking about coming back! Thank you to the entire team for making our stay such a lovely experience. ❤️
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 1,543
โพสต์เมื่อ 22 มี.ค. 2024
ผู้ใช้ไม่ระบุชื่อ
เรามาพูดถึงข้อเสียกันก่อนครับว่าหน้าห้องวิวทะเลมีสถานที่ดำน้ำไม่มากนักและคลื่นแรงมากจึงไม่สามารถดำน้ำตื้นได้ต้องไปที่ไทเทล ชายหาดที่หาดไทเทลคนเยอะมากและก็เป็นคนที่ไปเที่ยวเกาะแบบไปเช้าเย็นกลับมีเรือจอดอยู่ทุกที่ เสียงดังมาก และบริเวณดำน้ำดูปะการังก็ไม่ค่อยมีปลา ออก. สระว่ายน้ำแบบอินฟินิตี้จะไม่ค่อยสะอาดนัก บุฟเฟ่ต์ห่วยมาก อธิบายยาก แค่อิ่มท้อง แน่นอนว่ารสนิยมส่วนตัวมันต่างกัน เลยใช้ของฉันเป็นมาตรฐานไม่ได้ ข้อดี: น้ำเป็นแก้วใส ห้องใหญ่มาก บริการดีมาก น้ำวันละ 2 ขวด ระเบียงใหญ่ พักผ่อนได้ โดยรวมพอใจ
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 4,691