ผผู้เข้าพักThe property is well located about a 15-min drive from the airport, and reasonably quiet. A complimentary airport shuttle is provided.
There are almost always lines at the front desk. Check-in is extremely slow, with each person spending 5-10 minutes.
Rooms are spacious and clean, with well located power sockets, Amenities include electric kettle and mini-fridge. Comfortable beds and pillows.
Bathroom with hot water and good water pressure in the shower.
Wifi worked well.
Excellent breakfast buffet starting at 06:00.
Multiple power outages, but the generator usually kicks in in less than a minute.
As for the negatives:
1) Problems are not addressed promptly or at all. Upon arrival one of the lights in my room was flickering. I notified the staff a total of 5 times over 4.5 hours, starting 5 min after check-in at 14:05. Eventually a maintenance person came to check it and said there was nothing to do, and it could only be turned off (the room was already dimly lit). On the other hand, one of the bathroom lights couldn't be turned off, and stayed on all night. Eventually I was moved to another room the next day.
2) Staff lacks adequate training. When I went to breakfast, they didn't have me on the breakfast list, even though breakfast was included in my reservation. They told me to go check with the front desk (which was located on another floor, and always had a line). It seemed they couldn't be bothered to call themselves, even though they had a phone handy.
In summary, the hotel is mostly fine, but the staff is not well trained, and service is far below what's expected at a Hilton hotel.
ผผู้เข้าพักThis was my second stay at Holiday Inn Express, for a week each time, and overall I had a good experience. The hotel is good, the room is comfortable, and the location is convenient.
The main area that could be improved is breakfast. It gets very busy, and the food options are mostly the same every day. Finding a seat during busy times can also be quite difficult.
Overall, the hotel is a good option
ผผู้ใช้ไม่ระบุชื่อService is great, the place is great, shuttle to the airport was provided which is nice. Bathroom amenities, now that was a bummer. Provided a comb, shower cap, body lotion and the usual shampoo, conditioner and body wash but that’s it. There was no toothbrush, toothpaste, no hairdryer. It was quite bare bones, not a problem but if it’s a 5 star hotel, then it should at least have some standard, I’ve stayed at 3 star hotels, who gave better amenities. Everything else is up to par. Only one pair of hotel room slippers, had to request for one more, it was late and we left like 15 minutes later, so never got them.