I had a fantastic four‑night stay while in town for Marrakech half marathon. The service from the staff stood out — everyone was friendly, attentive, and genuinely helpful throughout my visit. It made the whole experience feel smooth. The hotel is conveniently close to several restaurants and bakeries, which made grabbing meals and snacks incredibly easy, especially on busy race days. Being able to walk everywhere was an added bonus.
It was an excellent stay, and I will return next year for another marathon event.
Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!
This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests.
PROS: Nice location, close to the railway station. Easy to get to historical sites. There are plenty of shops and restaurants around. Rather clean rooms.
CONS: Way too noisy. No noise cancelling at all. You can perfectly hear your neighbours, reception, people walking down the street, cars beeping 24/7 etc. As if you were sleeping outside. Shower bath is quite small (around 0.75m x 0.75m), which was okay for me, but some would probably not fit in. High and hard pillows
Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
Das Hotel liegt in der Neustadt von Marrakech an einer sehr stark befahrenen Hauptstraße. Entsprechend laut ist es. Wir hatten daher ein Zimmer nach hinten raus genommen. Das war deutlich ruhiger, aber da hörte man die ganze Zeit ein Brummen von den Generatoren der Klimaanlage. Wirklich Ruhe hat man da nie, aber es ging, hätte auch noch schlimmer sein können.
Die Lage ist nicht schlecht. Man kann in die Altstadt laufen, was aber etwa eine halbe Stunde dauert. In der Nähe sich auch Restaurants, ein Park und der Bahnhof.
Das Frühstück war okay. Der Pool ist winzig, eher Dekoration.
Really nice hotel a 20 walk from the main sights of the city. The hotel room is small and the shower could have been built better to prevent flooding but the staff are nice and breakfast was tasty.
ผผู้เข้าพักThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
KK DesaiThis is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants.
We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum.
There are also many patios to relax in although we could not make full use of them as the weather wasn't great.
The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us
Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals.
Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person
I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever.
We will return
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
ผผู้เข้าพักAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
ผผู้เข้าพักStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.