The overall experience at this hotel was quite average. The rooms were decent but nothing special, and the facilities were just standard. The front desk was disorganized, making check-in and check-out unnecessarily slow and confusing. To make matters worse, they returned less of our deposit than expected, which was frustrating. Definitely not the best experience.
Очень хороший отель за свою цену. В номере было все, завтрак шведский стол, кафе при отеле работало в Рамадан. В целом мне понравилось, остановилась бы там еще раз
Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!
Our stay was very pleasant. Location was excellent with a lot to eat and do within walking distance. The staff were courteous and helpful and breakfast was varied and delicious. Would recommend and stay again.
PROS: Nice location, close to the railway station. Easy to get to historical sites. There are plenty of shops and restaurants around. Rather clean rooms.
CONS: Way too noisy. No noise cancelling at all. You can perfectly hear your neighbours, reception, people walking down the street, cars beeping 24/7 etc. As if you were sleeping outside. Shower bath is quite small (around 0.75m x 0.75m), which was okay for me, but some would probably not fit in. High and hard pillows
Ich habe dieses Hotel gebucht wegen meiner Weiterreise mit dem Zug. Deshalb die Lage zum Bahnhof ist perfekt. Hotel ist sehr schön und die Zimmer sind geräumig. Die Scharniere meiner Zimmerer waren extrem am quietschen was evtl. kurzzeitigen Lärm verursacht. Hotelpersonal ist sehr freundlich und zuvorkommend.
Really nice hotel a 20 walk from the main sights of the city. The hotel room is small and the shower could have been built better to prevent flooding but the staff are nice and breakfast was tasty.
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
ผผู้เข้าพักAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
ผผู้เข้าพักStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
ผผู้เข้าพักОчень симпатичный отель, просторный, чистый и уютный номер! Персонал приветливый, очень быстро меня заселили. А завтрак просто восторг, лучший из всех отелей в Марокко) Расположен в центре, рядом много ресторанов.