The room itself was clean and the room service was decent, but all of that was completely ruined by the blatant discrimination from the lobby manager, Jimitation—I had originally decided to stay here a second time, but now I just feel utterly disgusted!
In the early hours of the morning, I finished my trip and was the first to arrive at the front desk. I handed over my passport and waited to check in, only to be left standing there for a full five minutes. Jimitation ignored me the entire time, with no communication or response whatsoever. It wasn’t until white guests arrived to check in that he immediately put on a smile and served them first—no explanation, no reasonable excuse, just openly prioritizing others over me! When I took the initiative to ask when I could check in, he coldly replied, “You can’t check in now; you’ll have to come back in two hours,” his attitude arrogant and dismissive.
This kind of differential treatment is not an oversight—it’s deep-seated discrimination! As a paying guest, I felt nothing but insult, disrespect, and profound humiliation. Jimitation’s behavior not only violates basic professional ethics but also tramples on the bottom line of equality between people! I will never choose this hotel that condones discrimination again, and I strongly advise everyone who values being treated equally to stay away—a place filled with discrimination is not worthy of being called a “service hotel” at all!
Хороший маленький отель. Красиво оформлен. Чисто. Небольшой бассейн, мост через реку (короткий путь до пляжа) ”сломан” поэтому нужно идти в обход. Горячая вода есть. Вай-фай нормальный, холодильник с ужасным запахом внутри. Стенка, выходящая на улицу (номер 06) очень сильно нагревается в течение дня поэтому там как в бане. Слышимость очень сильная. Вечером местные жители периодически любят взрывать петарды(
Clean, comfortable with nice view to the Indian Ocean. Very good gym with view to the ocean. Good massage service but very expensive. The breakfast was excellent. Good location in the city center, next to the USA embassy but very dark outside at night. Many restaurants around but the hotel has also excellent restaurants. The roof swimming pool has nice panoramic view but it was crowded.
ผผู้เข้าพักThis hotel is in Wattala which is only 7km from the Fort train station but feels ages away.
Service - excellent. As in all areas of Sri Lanka the staff are very friendly and helpful. All say hello and genuinely seem to enjoy their jobs. There seems to be an army of cleaners and wait staff and again, all are friendly with very good English. The doorman was my favourite with a massive smile and great personality!
There were some issues with the half-board deal I was on regarding when and where you can have the half board - which is only breakfast and dinner although on Trip it reads like you have a choice of when you can have your two meals a day. So just clarify when you arrive to be sure.
Facilities - big open ground, big swimming pool which you could do laps in if you wanted but also with decent steps on the side so younger children can play. There is also a small children's pool too which is adjacent to the big pool and next to the sun bathing area which has around 10 sun chairs in pairs with an umbrella and small table around the grass area, with more chairs and beanbags set up on the higher area.
I have seen big groups playing team games, cricket, football, some weird waterpolo/volleyball/handball game in the pool and even a few keen cricket players today.
Restaurant - the floor level open air restaurant is well staffed, nicely proportioned and the buffet breakfast, lunch or dinner is extensive (if a little repetitive after three days). On some occasions there was live music which was nice and not overpowering, playing mainly English music.
Bar - The Fishery is the outdoor restaurant for al e carte food service and some drinks. You can choose to sit under the roof bar area or under trees next to it, on big picnic style seating.
Gym - this is located next to the pool/restaurant and although it is a bit tired, it has everything you need. The running machines are a bit clunky but at least they work, the weight machines are a little stiff to move but again they are functional. There are free weights and area to work out - even a small space for yoga or stretching if thats your thing. There is also air conditioning - and in 30+ heat, very much needed!
Downside - its a bit hard to get to and you have to take a taxi or tuk tuk (don't pay anything over 5,000 for this!). The beach which you can see and hear, is very close but not suitable for swimming - especially for young children. Also the beach isn't particularly clean - outside the hotel the beach is raked for appearances, but walk 50m to your left or right, and its not too pretty!
Not really a downside but be aware that if you are here in weekend, this place seems to host a lot of parties, weddings and events - which is great energy with lots of noise and atmosphere. It is a lot quieter in the week days. And the pool becomes full in the afternoons!!!
ผผู้เข้าพักHotel is in the heart of Colombo and very prominent location in Sri Lanka. I love the garden view. Food is excellent choices. Staff everyone is very courteous and well organise and presentable. All staff are consistently helpful. Special thanks to the restaurant staff Kamani ,Randil and Imesh. I will definitely comeback to this hotel when my next visit. My appreciation to all staff members during my stay.
ผผู้เข้าพักClean, comfortable with nice view to the Indian Ocean. Very good gym with view to the ocean. Good massage service but very expensive. The breakfast was excellent. Good location in the city center, next to the USA embassy but very dark outside at night. Many restaurants around but the hotel has also excellent restaurants. The roof swimming pool has nice panoramic view but it was crowded.
UUlianaI’m absolutely thrilled with my choice of accommodation in Colombo! The location is perfect—situated in a comfortable and safe area with plenty of restaurants and supermarkets nearby. It’s also very close to the city center, making it super convenient. The staff are incredibly friendly and helpful, always ready to assist. The rooms are excellent, well-equipped with everything you need for a comfortable stay. And the rooftop pool is simply amazing!
Aalexpippenทำเลดีมาก ใกล้ GALLE FACE ติดกับ DUTCH HOSPITAL และ PORT CITY การบริการก็ดีมากเช่นกัน โดยรวมแล้วฉันค่อนข้างพอใจกับโรงแรมที่อยู่ใจกลางเมืองแห่งนี้