Hotel is really very nice, very cosy. A wee bit out for Aviemore if not driving. Didn't eat there but the large restaurant was well used for both breakfast and dinner so I assume all OK. There is a swimming pool although I didn't use this. Overall I didn't use the facilities but they were well used by others. The Woodshed, which is an external bar on the grounds is good, great pizza. The entertainment - a few nights in the hotel and one night in the woodshed - is fine. I would go to this hotel again.
The hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
Excellent location and cool swimming pool. The fitness centre is quite limited. Getting something to eat in the evening at the bar or getting a coffee in the morning is impossible. Also the bathroom was a little filthy, especially the shower cap full of mold. For 150 pounds per night I wasn't impressed at all. Staff not particularly friendly. It also looks past it's best days. I feel like management of this resort is weak and lacking and should be much better.
ผผู้เข้าพักThe hotel is looking and feeling very tired and dated and in serious need of upgrading. They’re charging 2025 prices for 1980 standard services. They clearly cater for bus tours and large parties which are not there to appreciate where they are and their surroundings. There was serious problem with running hot water in the room as well as in the showers in the spa. I overheard many guests complaining about no hot water in their rooms at reception.
Breakfast was very disappointing, they offer a continental selection of one type of cold meat and one type of sliced cheese with pan loaf bread! Fort William boasts artisan bakery’s so no excuse there. During breakfast very loud 80s movie themed music is blaring, the dining room is so big there’s practically a speaker above every second table. When asked to turn it down we were met with a standard reply, “I was just asked to turn it up”. Totally unbelievable. Due to the large parties tables are not cleared fast enough nor cleaned, we had to clean and set our own table before we could eat and this is where we were directed to sit. Waiting staff are clearly not trained nor directed appropriately for a hotel boasting a high standard. We were not encouraged to dine in the hotel at all.
The exterior of the building is not only showing signs of disrepair but is also very dirty. They are missing the B in the main signage and is the first thing you see on arrival.
Positives: the room was clean although all views from most rooms do not look out onto anything nice. Temperature of the pool, steam room and jacuzzi excellent. The lounge bar appeared to have the best atmosphere and felt like a highland hotel.
Would I recommend this hotel? Definitely not!
Would I stay there again? Definitely not!
SSu_M.SThe room was spacious enough for 3 people with luggages.
The view from the room was very nice with the lake and mountains. Our room was at ground level so we had direct access from our room to outside which is the lakeside and it was very nice. but keep the doors closed all times after used as it is near the lakeside and ground level. we saw a snake (not poisonous) in the grass outside the room in the early morning.
The foods and drinks at the restaurant was nice although abit pricey.
The view from the restaurant during breakfast in the morning was beautiful.
You can bring swimsuits if u want to use the Hot spring in the hotel. We didn’t get to use but it looked nice.
There is a co-op near the hotel.
The only thing I wish they were better during our stay was the attitude of some staffs. The guy with the bald head was kinda rude to us during breakfast.
ผผู้เข้าพักHotel is really very nice, very cosy. A wee bit out for Aviemore if not driving. Didn't eat there but the large restaurant was well used for both breakfast and dinner so I assume all OK. There is a swimming pool although I didn't use this. Overall I didn't use the facilities but they were well used by others. The Woodshed, which is an external bar on the grounds is good, great pizza. The entertainment - a few nights in the hotel and one night in the woodshed - is fine. I would go to this hotel again.
ผผู้เข้าพักExcellent location and cool swimming pool. The fitness centre is quite limited. Getting something to eat in the evening at the bar or getting a coffee in the morning is impossible. Also the bathroom was a little filthy, especially the shower cap full of mold. For 150 pounds per night I wasn't impressed at all. Staff not particularly friendly. It also looks past it's best days. I feel like management of this resort is weak and lacking and should be much better.