JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
ผผู้เข้าพักRoom was clean, furniture is not modern but is decent. Room was very spacious and roomy.
There was a wedding/party happening for 2 of the nights, which you could hear the music blasting during the night. I think one of the guests also passed out in their room, as reception was banging on their doors at 2am.
Location was good with plenty of parking.
ผผู้เข้าพักAmazing experience, everything was just perfect. The hotel is the only 5* hotel in Liverpool and it certainly lived up to its expectations. We didn’t eat Breakfast or Dinner in the hotel, the £29 price tag was a bit too steep for breakfast we thought. The room was amazingly clean and quiet. Although we had booked the Deluxe room, we did think the bed should have been larger than just a normal double, but it didn’t spoil our experience. The hotel is 5 min walk to Matthew Street and the Cavern and a 10 min walk to Lime Street Station. Perfect experience would definitely stay here again.
NNicola KatherineFirst of all, they had messed up our booked for 2 king rooms so son gets upgraded - fine.
Then get to my room - very dark so don’t see outside. All night kept awake by loud humming, beeping and whirring. Too tired to go back to reception.
Turns out I was inside from all the ventilation shafts etc. Noisy from people going past at all times of the night.
Worst night sleep ever in a hotel.
Do not accept room 606.
XXixiedabianfuโรงแรมชั้นเยี่ยมแห่งนี้ตั้งอยู่ริมท่าเรือลิเวอร์พูล ในทำเลใจกลางเมือง The Three Graces อยู่ด้านนอกประตูโดยตรง สามารถเดินไปถึงสถานที่ท่องเที่ยวส่วนใหญ่ได้ภายในครึ่งชั่วโมง สิ่งอำนวยความสะดวกของโรงแรมเป็นไปตามมาตรฐานยุโรปห้าดาวและพนักงานบริการเป็นกันเองมากโดยเฉพาะชายชราที่ประตูซึ่งแต่งตัวเหมือนสุภาพบุรุษพร้อมรอยยิ้ม ฉันจะพักที่โรงแรมนี้ในครั้งต่อไปที่มาลิเวอร์พูล!
JJam007The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
ผผู้เข้าพักBeautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!
DDaisydazzleAll good on nye to see a band - the layout in the room wasn’t great and the music was very loud couldn’t have a conversation even though we were at the back . However the unexpected bonus of burger and chips was fantastic