The village Hotel in bromborough was massive, great staff and very clean. The bedroom we had was massive and had 2 double beds. Great sized bathroom.. we would definitely stay again
Negative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
Location & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
RRaymond_ReddingtonLocation & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area.
Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me.
The air conditioning worked really well which is always a positive ❄️.
The room had everything you'd expect: TV, fridge, safe, iron etc.
The room was totally silent and I couldn't hear any noise from outside.
Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.
JJam007The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor.
I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.
DDebs28The village Hotel in bromborough was massive, great staff and very clean. The bedroom we had was massive and had 2 double beds. Great sized bathroom.. we would definitely stay again