Our honeymoon at your hotel was truly unforgettable. The scenery was breathtaking, and we had a wonderful evening at the revolving restaurant, which boasted not only magnificent views but also a delightful atmosphere.
However, what impressed us most was the incredible honesty and integrity of your hotel team. My wallet was lost, and the hotel staff went to great lengths to find and return it to me; their kindness truly saved our trip. We sincerely thank Mohamed and his colleagues for helping my husband recover his wallet, and also thank Alaa Ahmed at the front desk for her warm and professional service, as well as many other friendly staff members. Their kindness made our honeymoon even more perfect. We highly recommend this hotel to all guests seeking excellent service and a wonderful holiday experience!
The staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad
It has a good view of the Nile river. Their service is great, especially security team and luggage team are excellent.
Just one thing is that this hotel is old and a bit out of fashion. And swimming pool looked good, but the water temperature was not warm enough for us.
What an absolute joy to find this hotel right next to the airport( very short walk) I was exhausted when I arrived and the staff were so kind and accommodating. It turned a very tiring journey into a quite lovely experience.
My stay at Sofitel Downtown Cairo was genuinely pleasant and absolutely worth the money. The hotel delivers a high standard of comfort, but what truly made the experience stand out was the exceptional staff.
Special thanks to Ahmed Zakarya at the front desk for his professionalism and warm welcome. Appreciation as well to Shaker from housekeeping for his attentiveness and consistency.
I would also like to extend special thanks to the ladies at Solana, the breakfast restaurant—Zakeyh and Hanan—who are truly the gems of the restaurant. Their kindness, energy, and attention to detail made breakfast a highlight of each day.
Overall, a very enjoyable stay, driven by excellent service and a strong hospitality culture. I would gladly stay here again.
ผผู้เข้าพักWhat an absolute joy to find this hotel right next to the airport( very short walk) I was exhausted when I arrived and the staff were so kind and accommodating. It turned a very tiring journey into a quite lovely experience.
RRamyFirst room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.
ผผู้เข้าพักThe staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad
ผผู้เข้าพักGoogle review summary
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Omar El-Sawaf
2 days ago on Google
5/5
Holiday ❘ Family
An Exceptional and Memorable Stay at Tolip Olympic City!
”First and foremost, I want to highlight the outstanding level of security and the pristine, cozy atmosphere of the rooms. The staff truly went above and beyond to ensure a fantastic experience for me and my family.
A heartfelt thank you goes out to the incredible team who made our stay so special:
* Ahmed (Bellboy) for his warm and welcoming assistance.
* The Reception Team (Moaman, Gehad, and Amina) for a highly professional and seamless check-in experience, as well as their attentive responsiveness throughout the day. A special thanks to their wonderful Team Manager, Mr. Karim.
* The Room Service Team for their dedication and impeccable attention to detail.
* A very special appreciation to the Restaurant Team—every single waiter was attentive and polite. The culinary experience was extraordinary, thanks to the two highly professional chefs, brilliantly led by Chef Hosny Amin.
Naturally, such sustained excellence reflects a highly professional, aware, and dynamic management, perfectly represented by the esteemed General Manager, Mr. Mohamed Abdel Aal.
You have undoubtedly left the absolute best impression on my family and me regarding Tolip Hotels, and specifically this magnificent Tolip Olympic City branch. Highly recommended!”
إقامة استثنائية وتجربة لا تُنسى في توليب المدينة الأولمبية!
”أولاً وقبل كل شيء، حابب أشيد بمستوى الأمان العالي جداً في الفندق، ونظافة الغرف المريحة اللي خلت إقامتنا العائلية ممتازة من أول لحظة. طاقم العمل هناك رائع واحترافي لأبعد الحدود.
حابب أوجه شكر خاص جداً بالأسماء للناس اللي تعبت معانا وخلو إقامتنا مميزة:
* أحمد (Bell Boy) على استقباله الممتاز وذوقه.
* فريق الاستقبال (مؤمن، جهاد، وأمينة) على تعاونهم واحترافيتهم العالية في إجراءات الدخول، واستجابتهم السريعة والممتازة طول اليوم. وشكر خاص لمديرهم الرائع أستاذ كريم.
* فريق خدمة الغرف بالكامل على مجهودهم واهتمامهم بكل التفاصيل.
* وشكر كبير جداً ومخصوص لـ فريق المطعم، من أول الويترز اللي كانوا في منتهى الذوق والاهتمام، لحد الشيفات المحترفين جداً، بقيادة الشيف المبدع حسني أمين.
وأكيد طالما كل التفاصيل دي هايلة وممتازة كده، يبقى ده انعكاس لإدارة احترافية، واعية، ونشيطة، متمثلة في المدير المحترف والمحترم أستاذ محمد عبد العال.
بجد الفندق ده ساب عندي وعند عيلتي أحسن انطباع ممكن عن سلسلة فنادق توليب، وبالأخص فرع المدينة الأولمبية الرائع ده. تجربة ممتازة وبرشحه بقوة!”
VVon30Stayed for 4 nights. Upon check-in I asked the man at the reception if anything else was needed as normally a deposit would be taken. Was told that everything was fine. On the 2nd night we decided to have dinner at the restaurant at the lobby. Food was not prepared as I requested as I ordered steak. The waiter insisted that I sliced through the middle to check it as I ordered medium rare. He agreed that it was overcooked. Took it back and said that they would prepare another order. However, 5minutes later he sent the same steak back to me and mentioned that they checked under proper lighting and it was cooked properly. It was very obvious that it was definitely overcooked and dry. I just accepted it and couldn’t be bothered. Mind you the fries that came with the steak was over fried and hard as rock. I didn’t even eat another piece after trying it. Halfway through chewing on the hard and dry steak. The waiter decided to come back again and ask if everything was fine and if I didn’t like it they could cook me another piece. This was just frustrating and I didn’t want to wait anymore as it was late and I was tired from a full day tour. Finally finished my dinner and asked for the bill. I signed it to the room. The waiter comes back and tells me that I didn’t put a deposit in the room so I had to pay. Mind you I brought no cards or cash since I expected that I could bill to the room. One of us ended up going back to the room to take money to pay for the meal which was embarrassing and unacceptable for our standards. We were staying for 4 nights. On our last night of stay, we came back to the hotel and we were locked out of the room. Had to go back to reception and found out that the person who checked us in didn’t put the correct number of nights. This was truly a disgrace on Waldorf and the receptionist. Obviously your staff at the check in need more training. I have stayed in many international hotels around the world and never face such lowly trained staff at reception that make such mistakes which spoils the image of the hotel.
However, I have to give a huge shoutout to a few people that made my days great. Menna and Apeeo from breakfast were wonderful. Impeccable service from them. However, male staffs showed poor knowledge and were quite lazy as they were more interested in chatting that serving customers. Bellman Sherif was wonderful helping us check out with our luggages and even waited with us for our transport.