JJarl SolangeGot a room overlooking Quancheng Square. Room was big and clean. Breakfast was exceptional with several Jinan famous foods. I can’t praise the breakfast enough. I loved my stay in this hotel.
8852 Serendipitous LifeOverall the hotel staff and service are 4 star. What makes the hotel 5 Star are the rooms and facilities. It is clean, safe, and well maintained.
To be fair, I did arrive in early April during the off-season but I was not impressed with the service provided. Staff was consistently difficult to find, or would be crowded all in the lobby. Check-In and Check out was easy and the staff are very nice. International guests be aware, few to no staff speak English or communicate in any other language.
The breakfast was not good. Cold and hard food, empty plates, drinks and foods not being refilled, and then having the lights turned off after breakfast was finished being served. Few selections, mainly cheap foods and breads.
There are no staff outside, during my time there. No bell hops, no one to guide you to the front desk (Because it is not easy to find at first), no one to help with your luggage. A single staff member stands at the front of the lobby after you enter to greet you.
Positives - The room was spacious and very clean. It had most things I needed and the quality of the room and bathroom was excellent. The balcony looked over the courtyard and the ocean which people can see you if you go out but was a nice addition. The island the hotel is on has everything close by and most taxis/Didi’s will pick you up within five minute
The area has been developing for many years and is getting better each year. The Qingdao Beer Festival ground are close by (about 30 minutes drive) during the summer, but most activities are in the city about one hour drive away for the rest of the year.
For this hotel, the room and facilities are the focus as they are well taken care of and maintained. I am not sure if I would return.
AAnthony RobertRooms: Good size room, 6/F partly refurbished (especially electrics, carpets), 4/F not done. They have an executive lounge but it is just a lounge, no benefits that you get in other hotels.
Facilities: 2/F has pool tables, table tennis, card/mahjong rooms, gym; Floor B1 has a huge pool. All quite busy as they allow members of the public to pay to use.
Breakfast: Good, some western options. RMB40/pax at hotel.
Location: Perfect. easy walk to Daming Lake, Kuanhouli, Black Tiger Spring, shops. It is on the route of the Tourist shuttle bus which costs RMB5/day and goes to all the main sites. Frequent at weekends, less so weekdays.
Restaurants: Lots around hotel. South to malls on Quancheng Road where there are lots of all you can eat hotpot and BBQ. Also south to Kuanhouli, the snack street and some good restaurants (Huixian Floor Restaurant). North is the famous Shandong restaurant: Kui Sheng Ju. There was always a queue so we went to a similar restaurant across the street from it. Also next to it is the Jia Chuan Min Guangzhou restaurant which is excellent.
Service: We had a problem with the shower on 6/F as water pressure was very low or just cut out altogether. Initially we asked the front desk staff to sort it out but not much happened. Then asked the duty manager and he was very helpful and moved us to a suite on the 4/F. So if you have a problem, make sure you ask for some one in authority and the service will be excellent.
Language: Mandarin only
Will defintely consider again if we return to Jinan.