Nice and comfortable hotel for a business trip. Rooms are spacious and the green surroundings add up to a relaxed atmosphere. There’s a lotus pond in the middle with great views. Lacks a bit in terms of international amenities but it’s understandable given it’s location. Heard great things about the hot springs. Have to try them next time.
I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests.
The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.
The Pullman Weifang is always my hotel of choice in Weifang, The European menu in the Cafe is a life saver serving anything from German sausages to burger or pizza to steaks. The buffet is equally good in the main restaurant where I enjoyed great lamb chops and drinks are included in the price which is a welcome relief. The hotel is located next door to a nice shopping mall and the rooms are large and spacious. The gym is extremely well kitted and the pool is amazing.
ยอดเยี่ยม
1221 รีวิว
9.5/10
ราคาเริ่มต้น
฿ 2,435
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีสระว่ายน้ำในชานตง
รีวิวล่าสุดสำหรับโรงแรมในชานตง
ดูทั้งหมด
9.4/10
ยอดเยี่ยม
ผผู้เข้าพักI found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests.
The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.
8852 Serendipitous LifeOverall the hotel staff and service are 4 star. What makes the hotel 5 Star are the rooms and facilities. It is clean, safe, and well maintained.
To be fair, I did arrive in early April during the off-season but I was not impressed with the service provided. Staff was consistently difficult to find, or would be crowded all in the lobby. Check-In and Check out was easy and the staff are very nice. International guests be aware, few to no staff speak English or communicate in any other language.
The breakfast was not good. Cold and hard food, empty plates, drinks and foods not being refilled, and then having the lights turned off after breakfast was finished being served. Few selections, mainly cheap foods and breads.
There are no staff outside, during my time there. No bell hops, no one to guide you to the front desk (Because it is not easy to find at first), no one to help with your luggage. A single staff member stands at the front of the lobby after you enter to greet you.
Positives - The room was spacious and very clean. It had most things I needed and the quality of the room and bathroom was excellent. The balcony looked over the courtyard and the ocean which people can see you if you go out but was a nice addition. The island the hotel is on has everything close by and most taxis/Didi’s will pick you up within five minute
The area has been developing for many years and is getting better each year. The Qingdao Beer Festival ground are close by (about 30 minutes drive) during the summer, but most activities are in the city about one hour drive away for the rest of the year.
For this hotel, the room and facilities are the focus as they are well taken care of and maintained. I am not sure if I would return.
AAnthony RobertRooms: Good size room, 6/F partly refurbished (especially electrics, carpets), 4/F not done. They have an executive lounge but it is just a lounge, no benefits that you get in other hotels.
Facilities: 2/F has pool tables, table tennis, card/mahjong rooms, gym; Floor B1 has a huge pool. All quite busy as they allow members of the public to pay to use.
Breakfast: Good, some western options. RMB40/pax at hotel.
Location: Perfect. easy walk to Daming Lake, Kuanhouli, Black Tiger Spring, shops. It is on the route of the Tourist shuttle bus which costs RMB5/day and goes to all the main sites. Frequent at weekends, less so weekdays.
Restaurants: Lots around hotel. South to malls on Quancheng Road where there are lots of all you can eat hotpot and BBQ. Also south to Kuanhouli, the snack street and some good restaurants (Huixian Floor Restaurant). North is the famous Shandong restaurant: Kui Sheng Ju. There was always a queue so we went to a similar restaurant across the street from it. Also next to it is the Jia Chuan Min Guangzhou restaurant which is excellent.
Service: We had a problem with the shower on 6/F as water pressure was very low or just cut out altogether. Initially we asked the front desk staff to sort it out but not much happened. Then asked the duty manager and he was very helpful and moved us to a suite on the 4/F. So if you have a problem, make sure you ask for some one in authority and the service will be excellent.
Language: Mandarin only
Will defintely consider again if we return to Jinan.