I stayed at this hotel while visiting Calgary for my son’s tournament. Overall, the hotel was clean and comfortable. One of the two elevators was under maintenance, but since the building only has five floors, it wasn’t a major inconvenience.
The room had a kitchenette with a sink, which was convenient for heating up simple meals in the microwave, and the refrigerator was a good size. However, the bedside lamp and the desk lamp didn’t work, and the outlets near them also seemed to be out of order. I had to unplug the clock to charge my phone.
Among the four pillows on the bed, one had a noticeable bleach smell, so I set it aside and used the others — it would have been nicer if they had been rinsed more thoroughly.
The staff were friendly and helpful overall, and the ice machine worked well. The hot tub in the pool area was also very enjoyable.
Despite a few minor issues, I was satisfied with my stay and would consider staying here again in the future.
Overall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
ผผู้เข้าพักOverall it was a decent stay here. Pros:
-Clean room with comfortable beds
-Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical
-tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
SSky C.I stayed at this hotel while visiting Calgary for my son’s tournament. Overall, the hotel was clean and comfortable. One of the two elevators was under maintenance, but since the building only has five floors, it wasn’t a major inconvenience.
The room had a kitchenette with a sink, which was convenient for heating up simple meals in the microwave, and the refrigerator was a good size. However, the bedside lamp and the desk lamp didn’t work, and the outlets near them also seemed to be out of order. I had to unplug the clock to charge my phone.
Among the four pillows on the bed, one had a noticeable bleach smell, so I set it aside and used the others — it would have been nicer if they had been rinsed more thoroughly.
The staff were friendly and helpful overall, and the ice machine worked well. The hot tub in the pool area was also very enjoyable.
Despite a few minor issues, I was satisfied with my stay and would consider staying here again in the future.
ผผู้เข้าพักNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
ผผู้เข้าพักThe staff at this hotel were very friendly and professional. The services were excellent as well. It has a good location and nice proximity to local transportation network
MMichelle BillingtonI always enjoy my stay at Deerfoot Inn & ******. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.