My husband, son & I stayed here for one night. The location is great. It’s near to restaurants, the city and airport. The hotel is pretty clean and so was our room and bathroom. We enjoyed our stay. The water park, swimming pool and hot tub was a great amenity which my 7 year old enjoyed a lot. We didn’t have problems with parking either. For security the elevator also operates with your room key card. I would recommend this place. However, the room didn’t have a microwave and breakfast isn’t included.
ผผู้ใช้ไม่ระบุชื่อWhile I appreciated the friendly service and the breakfast-to-go option at my preferred hotel, my experience was ruined by the furnace in my room. It ran every 5 to 10 minutes, making it impossible to get a good night's sleep. With an early flight the next day, this made my stay quite frustrating.
SSyed MMy husband, son & I stayed here for one night. The location is great. It’s near to restaurants, the city and airport. The hotel is pretty clean and so was our room and bathroom. We enjoyed our stay. The water park, swimming pool and hot tub was a great amenity which my 7 year old enjoyed a lot. We didn’t have problems with parking either. For security the elevator also operates with your room key card. I would recommend this place. However, the room didn’t have a microwave and breakfast isn’t included.
ผผู้เข้าพักNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
ผผู้ใช้ไม่ระบุชื่อI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
MMichelle BillingtonI always enjoy my stay at Deerfoot Inn & ******. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.