I’ve stay at this hotel before and it was much better than this visit. They were understaffed had no food service. I realize it was Christmas, but with better planning they could have done a much better job of providing quality service which I have come to expect from Hilton.
The did not have anyone to even empty the trash cans.
The front desk staff was relegated to dust mopping the floor. No coffee available for room consumption.
All in all not a fun experience!
The room was spacious and clean, and the concierge gave us cookies when we checked in. There was water tea and coffee complimentary in the room. We were there for a concert at the spectrum center, which is only about a 5 minute walk away. The restaurants and cafes around are all very good as well.
ผผู้เข้าพักThe hotel is in a nice location and convenient to the interstate. The restaurant and bar isn’t very big. The staff is very friendly. The only complaint was some of the guests were noisy early in the morning.
ผผู้เข้าพักI was very disappointed with the service I recieve. The first night I could not close the shade so I stayed up most of the night because there were cars and a lamp pole shinning directly in my window. I was lied to by the receptionist on duty that the maintenance man would fix the problem the next morning.. Again I had to endure the lights shinning in my room. I was told that they would move me. I was told by staff that the other rooms had broken shades also. I suppose to have a handicapped accessible room. Their virgin of a handicapped room was a shower with a overhead water and a small bench on the floor for a smallshort person. The maid did all she could to help by covering the window with trash bags and paste board boxes which worked amazingly well. I gave her a nice tip for helping me. I had to go to Walmart to purchase a shower chair so I could take a shower. They refuse to refund my money so I couldn't go any where else. I should not had to endure 2 days of little sleep and no shower cause it could be fix with a chair under 50 dollars. No hotel should be allowed to advertise handicapped accessible if they don't meet the minimum standards of what accessible means. The hotel is very convenient to my family and friends. The food was good and the receptionist on the day we left did apologize for the inconvenient.