Loved my stay overall. There was a champagne offering upon arrival which was wonderful. After a long drive from Michigan, it was well received and completely set the tone for the type of stay we would be experiencing. View from Room 2754 breathtaking. A welcome fruit basket was provided for our 35th anniversary stay.
Ample Trump water provided. Location - Best in the City. Housekeeping was Outstanding. Reception staff were perfection. The view in Room 2754 blew away my expectations and I will stay here again in the future. Job well done Trump Hotel staff!
A few things that would improve the experience are: Provide 2 Barstools for the rooms with a kitchenette island. We had to eat on the low coffee table.
Replace barn door with normal door on bathroom. Privacy factor low due to the crack opening. Provide Non-Stick cooking spray for guests who use the cookware. It was awful cleaning eggs from the skillet. Invest in a few Real Dishcloths for the kitchenette. A normal Keurig coffee maker would be better than just espresso. The location was Best in the City. I highly recommend staying here!
Thank you. Laurie & Kevin St.Pierre
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Hotel is well located towards the end of Michigan Avenue, in a peaceful street by the lakefront. Our double suite was very spacious and comfortable. The gym is slightly small but has all the basics. The hotel has an adjoining private restaurant but our rate didn't include breakfast. Easy walk to Navy Pier along the shore. Very friendly staff!
The restaurant is closed under renovation. There's no smaller gym at least for fitness training (an A+). Everything else is excellent. The staff are truly wonderful. Always extending an helping hand as needed. Thank you to Isaiah, Adrian and Miguel. Good job. I will most definitely coming back as I do twice a year.
ผผู้เข้าพักMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
FFazal IOverall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived.
The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep.
The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay.
The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from.
Airport shuttle and price was the main reasons I chose this hotel.
Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
ผผู้เข้าพักWatch for parking fees when booking this hotel. They charge approx $33.00 per night for parking. That was a surprise for us when we arrived at the hotel since the parking used to be free. We were staying there for 3 nights, so it would be an additional $100 expense. The manager was able to give us a promotional code, but you have to give your info to a 3rd party vendor to get that. On top of that, the parking lot was infested with huge rats. On Friday night, we had to park farther from the hotel entrance because the parking was pretty full, and the rats were running around the parking, near the dumpster. My family and other guests were scared to walk to the entrance because of that, and there was no other way to avoid walking by the bunch of rats . It was a really bad experience.
The room was clean and spacious.