Very good hotel located in the center of the city. with spacious room and clean.
Breakfast is also very good , staff are friendly.
King Fahd Library Metro station is only 10 minutes walking away from hotel.
Rooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
I did not know that the room did not have a window in the living room 105 .
The view from the bedroom was the fire stairs, which was quite shocking.
However, the cleanliness of the room was very good, and the receptionist was really nice. On the other hand, the location and other aspects were very good.
The service is quite slow when requested late at night, but quick during the day.
Overall, it is a good hotel, and I recommend it.
Overall, the hotel was okay. The location is convenient, very close to the metro, which made getting around easy.
On the downside, the room was missing some basic amenities: there were no bathrobes at all, towels were provided only for one person, and the dental kit was also for one person, even though the room was booked for two guests. In addition, the reception staff could have been more welcoming.
On the positive side, the breakfast was quite good, and the chef preparing omelets and waffles was very kind and friendly, which made the morning experience more pleasant
ฉันแนะนำโรงแรมนี้ เมื่อเทียบกับ park inn โรงแรมนี้คุ้มค่ากว่าและการบริการโดยรวมก็สูงกว่า park inn มาก การบริการดีมาก! ข้อเสียอาจเป็นเปิดหน้าต่างไม่ได้ วิวดาดฟ้าดีมาก ฟิตเนสเล็กไปหน่อย
ผผู้เข้าพักThe location is perfect nearby KAFD, this is my first time in Centro Waha, the service is great, the hotel is clean and quiet. The status are friendly.
LLady KwenadiI had an amazing stay at Su Casa Hostel! The location is perfect, right in the heart of Riyadh with easy access to malls, restaurants, and public transport. The staff were incredibly friendly and helpful, making me feel welcome from the moment I arrived. The rooms are clean, modern, and comfortable, and the communal areas are great for meeting fellow travelers. I also loved the vibrant, cozy atmosphere that makes the hostel feel like a home away from home. Whether you’re visiting Riyadh for sightseeing or just passing through, Su Casa Hostel is an excellent choice for a comfortable and social stay.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.