We were amazed by the level of customer service, amenities provided and the cleanliness. We were so happy there, didn’t need to think of anything - everything needed was provided. And thermal pools are just perfect located just couple of minutes away from the chalet we were staying at. Highly recommend!
Feine Unterkunft in einem Privathaus. Der Zugangscode für die Haustüre und die Zimmertüre musste telefonisch erfragt werden. Da ich noch keine neuseeländische SIM Karte aktiviert hatte fuhr ich in eine Kaffeehaus dass am Sonntag offen hatte und ersuchte den Angestellten mit seinem Telefon unter der angegebenen Telefonnummer anzurufen.
Staff is super friendly. I fell ill and couldnt left Auckland and because of the app policy, I couldnt get the refund but they still let my friends stay there instead of myself. And they were very pleased with stay. It was clean, had all the amenities needed for comfortable stay etc.
Breakfasts were excellent & staff genuinely friendly & very helpful. The apartment was perfect in every way. We would highly recommend this accommodation.
Easy check-in, staff are easily contactable. If you are arriving after front desk hours, just give them a call. Easily instructions will be given.
Room is spacious. TV has the lodge's netflix account, so you may want to check in early :))
Only concern is door lock is one-way, recommend owner to consider better locks since right outside of the room door is the car park.
comfy bed, in room kitchen, individual deck outside with furniture, parking space, extra nice hosts. very clean! lovely decor and close to food street. nice views. recommend 100%
ผผู้เข้าพักThe location was ideal.
Although we went to use the in room telephone, it was not connected, and there was no sign of a connection cable.....
We had an 11a.m. checkout when I reserved the room.
On the information sheet we got on arrival, check out was 10a.m.
When we quiered the conflict. The receptionist made it sound like she was doing us a favor 🤣
ผผู้เข้าพักThe accommodation was modern, immaculately clean, and provided a high level of comfort. The cleaning staff excelled, delivering service that surpassed expectations. Overall, the experience was positive. However, it would have been beneficial to be informed in advance that the check-in office is located offsite, requiring approximately a 4 minute drive from the main premises. This information would have streamlined the arrival process.
ผผู้ใช้ไม่ระบุชื่อWelcome was good. The reception staff were friendly and accommodated our request for a river facing room. Overall the service was just okay for it's price. For its price, I feel that parking should be included. A limited parking that can be reserved at $36 was offered when I called in a day before as well as a free parking further down the hotel that is not guaranteed. We availed of the additional $36, this includes a valet service. The hotel room design was as expected of Novotel hotels, but it was not up to it's best standard. The remote control and kettle in our room was dusty. Amenities needed to be requested, I did this in advance during booking. But there were no slippers in the room upon arrival except for the 4 towels requested. Breakfast buffet was just the usual fare.
DDhyanom KishoreFacilities are all good and decent. Management staff were helpful with checkin process which is complex.
Motel itself doesnt have its own reception but checkin is at different motel which is 2-3 minutes away. The only disappointment we had in our stay was the cleaners turned up well before 10 am, knocked on door and straight away entered into room while we were in there to question when are we leaving. Very disappointed with this approach of cleaning staff and they should not walk into room at all without consent. Management needs to set some expectations with cleaners. Apart from that all good.
ผผู้เข้าพักThis was our second stay at Hygate. It's in a great location close to the city. The units are quite spacious, beds are really comfortable and everything else we needed was provided.