On arrival at the Hotel was a total put off . Firstly the young receptionist couldn't find our reservation, then requested proof of confirmation through emails sent by trip. Then requested proof of identification either a passport or drivers licence. Then asked if she could take a photocopy of my drivers licence which I agreed , but should have said no as I now would like to know what's going to happen to this information. The room was nice bed was very comfy. Breakfast was lovely young friendly welcoming staff.
This was a brilliant hotel break for me and my husband, somewhere to relax we used the pool and jacuzzi and steam room all so clean and relaxing, This hotel is beautiful the staff are excellent and very friendly the food delicious. We loved the bar area so relaxing with big log fire. The restaurant was amazing such a beautiful bar. I would diffinately recommend this hotel Loved it.
This hotel is starting to look tired in respect to decoration in some areas. The photos on the wall look good.
The venue appears to facilitate weddings, and the view from the reception room is good. however this appears to be the best feature.
The main concern is silver fish in the bedroom. When we spoke to staff offered another room however at 2:30 am no realistic. When I spoke with reception in the morning there was a blase stating that it is a water front hotel. breakfast was adequate how hot food not as good as cold selection.