"Très belle hôtel calme j'ai passé une bonne nuit la réceptionniste de nuit très aimable ainsi que le jeune homme le matin rien à dire je recommande cet établissement excellent rapport qualité prix"
CChiuThe hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
ผผู้เข้าพักOtelin konumu, temizliği, harika kahvaltısı ne kadar iyi bir tercih yaptığımızı her an hissetmemize sebep oldu. Akşam otele döndüğümüzde avludaki nezih ortam, odalarda halı yerine parke oluşu, yemeklerdeki lezzet yanında, tatilde beklenen tüm konfor ve kaliteyi bize sağladığı için, yeniden gelsem aynı oteli tercih ederim. Umarım siz de bizim gibi otelden huzur ve mutlulukla ayrılırsınız💯
LLydia EngVery spacious room . Love the hotel location. Hidden away from the busy streets. Breakfast is not too bad. The river cruise is just located infront of the hotel. The Notre-Dame cathedral is just minutes of walk away . Many museums around us. Many lovely restaurants and shopping streets just minutes away. Will definitely come back and stay again.
AAmerica7146Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.