Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed.
โรงแรมใกล้Nuwara Eliya City Center,นูวาราเอลิยา100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2025.09.08
Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
My stay at Mount Blue Kandy was a delight from start to finish. The panoramic views—of the lush hills, the Mahaweli River, and Kandy's valleys—are absolutely breathtaking, especially from the infinity pool and floor-to-ceiling windows in the room. The staff were consistently welcoming, attentive, and eager to please, making me feel genuinely valued. The room was spotless and well-appointed, and the breakfast was satisfying and varied. While the steep, narrow road up can be challenging and parking is limited, the sense of serenity and personalized service made it all worth it. Would happily stay again
Perfect view! It is better to have 3+ floor room because of wires. Monkeys thieved my shorts from balcony so don’t leave the clothes. The hotel is on the mount so you should use tuc-tuc anytime if you have no bike. Good prices in the roof top bar but the glass was dirty and it is not ok for perfect photos.
Stuff is friendly
Este hotel se encuentra a unos 10 minutos del centro de la ciudad, lo cual puede ser un pequeño inconveniente debido a que es cuesta arriba, pero la ubicación ofrece una cierta tranquilidad. Aunque el hotel es pequeño, cuenta con una piscina en la azotea que ofrece unas vistas maravillosas de los alrededores, lo que es perfecto para relajarse.
Respecto al restaurante, decidimos no desayunar allí porque el servicio es a la carta y nos pareció un poco caro. Sin embargo, la habitación es bastante amplia y cuenta con una cocina integrada, lo que permite preparar el desayuno o alguna comida. Lo curioso es que la cocina no está equipada; no hay platos ni cubiertos disponibles, lo que resulta un poco confuso.
Las instalaciones del hotel son adecuadas y bien mantenidas, aunque los pasillos que dan acceso al ascensor son con varias curvas que complican el acceso, lo que puede resultar incómodo en ocasiones.
En general, nuestra estancia fue buena. Sin embargo, si buscas vida nocturna o más opciones de entretenimiento, tendrás que desplazarte hacia el centro de la ciudad, ya que en los alrededores solo hay otros hoteles y poco más.
DDhanushka WanasingheI recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
ผผู้เข้าพักA Hidden Gem – Perfect Honeymoon or Quiet Getaway
This place is truly a hidden gem. It was the perfect spot for a honeymoon couple or anyone looking for a peaceful, quiet getaway.
Travel tip: From Colombo, you can catch a direct bus to Nuwalapitiya. We didn’t know this and went via Kandy, which made the journey longer than necessary. If we had known, we would have taken the direct bus—it’s much easier.
Ps:The bus ride is phenomenal—very beautiful views along the way and very cheap.
The property is located on a hill and is naturally beautiful, surrounded by trees and birds whose songs make the atmosphere even more serene. It does get a bit cold at night, but it was the perfect kind of chilly—cozy and refreshing.
Our room had an amazing view, making it even more special. The stay itself was perfect for our honeymoon: very cozy, comfortable, and clean.
The staff were amazing, especially one gentleman at the restaurant (I didn’t catch his name, but I want to mention him). He went above and beyond to help us and was incredibly sweet and warm-hearted—it really made our stay special.
A small note: we noticed the pool looked a bit dirty, which some other reviews also mentioned. However, it was clarified in the pool area that they use natural spring water without chemicals, so this is expected and actually a great eco-friendly approach. But This hotel needs some love because this is a very nice place.
Another small note: there were some insects, like cockroaches, but that’s expected when staying on a hill in the middle of nature surrounded by trees.
Overall, this was a truly wonderful experience and a perfect spot to relax, unwind, and enjoy nature. Highly recommended!!
AAleksei ZobovThe hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.
Minuses of the hotel:
Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.
ผผู้เข้าพักThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!
ผผู้เข้าพักRoom is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
SSophieB123Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed.
ผผู้เข้าพักNestled amidst Sri Lanka's lush jungle landscape, Heritance Kandalama offers an unparalleled retreat that seamlessly integrates with its natural surroundings. From the moment we arrived, the reception staff provided a warm and professional welcome, setting the tone for an exceptional stay. The hotel's architectural design, a masterpiece by Geoffrey Bawa, is both innovative and environmentally conscious, blending modern luxury with the beauty of the natural environment. Our room featured panoramic views of the Kandalama Reservoir, allowing us to wake up to the serene sights and sounds of nature. The property boasts three distinct swimming pools, including an infinity pool that appears to merge with the lake, offering breathtaking vistas. Dining at Heritance Kandalama is a culinary delight. The Kanchana Restaurant offers an extensive buffet with a variety of Sri Lankan and international dishes, all while providing panoramic views of the surrounding landscape. Throughout our stay, the staff consistently demonstrated attentiveness and professionalism, ensuring that every aspect of our visit was comfortable and memorable. Heritance Kandalama is more than just a hotel; it's an experience that celebrates the harmony between luxury and nature.