At first, we were impressed by its simple, modern, stylish design and sparkling cleanliness. The room was spacious and had a partial sea view.
However, during our 3D2N stay, the swimming pool remained closed due to strong winds. The weather was nice enough for a swim, so it was quite a misfortune. This should have been stated in their advertisements to let customers know that although the hotel has a pool, it is almost never open.
The location is opposite the mall, but it’s dangerous for families with strollers or young children to cross the road.
Here are my reviews for turi beach resort, as my first time solo travellers. The locals are nice, the location is good too. With welcome drinks once you check in the hotel( which i did not drink as i was busy checking in but looks delicious 🤤). It was good to unwind, to relax your mental health. The staff gave me a nice room which made me more appreciated. The only thing I'm not okay with is there is no lotion in the room which makes me a little bit sad as i expected to have one. But the overall experience is good. I love the place and the staff are friendliness. I also love the sunset and sunrise . Especially at the island bar restaurant.I will definitely come back there
Hotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
Very good location. Just stone’s throw from the hotel are the 60s tradition wet market, shops and malls to the new modern big malls. Big bright lobby with seats.
Reasonable range and quality of food provided for breakfast buffet . Will be good if they provide the breakfast buffet as an option.
Gave only 3 stars for cleanliness because we were given a smoking room even when we have booked a non-smoking room. The room has a weird smell even after they said they have cleaned it. They claimed all rooms were fully booked so can’t change. The hangers are those types that cannot be taken out and they were really built for tall people. Short people have difficulty hanging their clothes and if they are old, is “mission impossible”for them. No stools in the room to ease the challenge. The body soap and shampoo dispensers were difficult to press and only has very miserable drop being dispensed each time. Quality of the shampoo + conditioner (stated on the dispenser) is not good for female hair especially if is long.
The hotel is good and convenient, however toilet is a bit old and towel is yellowish, don't look like clean. Suggest to replace towel to have better experience.
water leaking very badly at master bedroom ceiling. Called reception to check for upper unit , but sent house keeper to room instead.
Informed house keeper Ahemad to check with upper unit , nothing was done, whole night water leaking from ceiling non stop till daytime still leaking.
Cockroaches seen on the dining table, toilet bowl , toilets floors, shelfs
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
ผผู้เข้าพักMy stay at the hotel was very pleasant; all the staff are friendly and provide excellent service ❤️🎊🍻. I want to point out three things I noticed: 1. A glass door for the shower area in the bathroom would be helpful. 2. The toilet needs an exhaust fan because I couldn't find one. 3. The breakfast could offer better options; while it's good, adding more variety and improving the choices would be beneficial.
ผผู้เข้าพักVery good location. Just stone’s throw from the hotel are the 60s tradition wet market, shops and malls to the new modern big malls. Big bright lobby with seats.
Reasonable range and quality of food provided for breakfast buffet . Will be good if they provide the breakfast buffet as an option.
Gave only 3 stars for cleanliness because we were given a smoking room even when we have booked a non-smoking room. The room has a weird smell even after they said they have cleaned it. They claimed all rooms were fully booked so can’t change. The hangers are those types that cannot be taken out and they were really built for tall people. Short people have difficulty hanging their clothes and if they are old, is “mission impossible”for them. No stools in the room to ease the challenge. The body soap and shampoo dispensers were difficult to press and only has very miserable drop being dispensed each time. Quality of the shampoo + conditioner (stated on the dispenser) is not good for female hair especially if is long.
ผผู้เข้าพักHotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
ผผู้เข้าพักThe resort arranged free shuttle for pick up from Bintan Ferry Terminal for a nearly 80 minutes drive with bottled waters and cookies served. Quite thoughtful!
We stayed at two Garden terrace inter-connected rooms with a family of four. The rooms were quite spacious and well maintained. The resort provides 2 bicycles per room for mobility within the resort, which is a well landscaped expanse. Thoroughly enjoyed our bicycle rides. We also used the buggy rides for getting around the resort, which was quicker and more easier.
The staff were courteous and warm. Few to name are
1. Kiki from the Earth Basket who engaged enthusiastically with us to show us around the fish ponds, rabbits and the various plants.
2. Kay and Ganjar from the The Dining Room (main restaurant which serves diverse cuisine) are warm and welcoming.
3. Intan from Rika Rika (Indonesian cuisine) is full of smiles and agile to serve customised order.
Weather was just perfect and overall we had a pleasant, refreshing stay.
Few areas the resort should focus on - the staff at The Dining Room were understaffed and found to be tired/ sweating. We found the Food variety and quality at the Christmas Eve Dinner disappointing for the price charged. The Indonesian cuisine at Rica Rica was more tastier though less in variety.
We enjoyed the Stargazing, leisurely walks at the beach, bicycling, though we missed the water sports due to monsoons.
Overall, we do plan to visit this resort sometime again for sure.
ผผู้เข้าพักWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
ผผู้เข้าพักOur stay at the hotel was truly wonderful. The service was excellent ! Every staff member was friendly, welcoming, and always eager to help. They greeted us warmly each time they saw us, which made the whole experience even more pleasant.
It’s a fantastic place for families. Room was spacious, clean and comfortable. We had gotten the room with pool view on the 5th floor. I
The hotel has a games room and two beautiful swimming pools: one with a pool bar called Strawbella and another with a snack bar called Kokonut, where they served cotton candy, nuggets, fries, and waffles. There’s also a fun water playground and a play centre where parents can safely leave their kids, with various activities for children to keep them entertained. Kids eat for free at the hotel and they even have a mini buffet specially set up for them.
The spa was great too, clean, relaxing, and with a lovely ambience. They also offer a kids’ spa menu, including manicures, pedicures, and massages.
Contacting the hotel lobby via WhatsApp made it easier for us to liaise with them if we required anything.
Overall, it’s a wonderful hotel and truly deserves 10 stars!