The hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
Good and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
Everyday same breakfast buffet for 3 days without any change. Kind of bore. Nice scenery. No 24 hrs rooom service. Shower head spoil when check in. Repaired. Spoil again after 1 day
Services is very good. The staf is very helpful and polite. The restaurant are very clean with variety of foods and fruits. Rooms are clean and tidy with good inroom air cond. The wash room are clean with bathtab with hot and cold water for shower..
โอเค cm เสียงดังไปหน่อย aj เพราะโฆษณา ktv และไนท์คลับชั้นบน ชอบห้องปลอดบุหรี่ชั้นล่างไม่ให้เสียงดัง
ยอดเยี่ยม
222 รีวิว
9.0/10
ราคาเริ่มต้น
JPY 5,629
ต่อคืน
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีที่มีที่จอดรถในสุมาตราอุตารา
รีวิวล่าสุดสำหรับโรงแรมในสุมาตราอุตารา
ดูทั้งหมด
8.2/10
ดีมาก
ผผู้ใช้ไม่ระบุชื่อThe importance of welcoming guests who attend by a security guard or receptionist.
- The check-in process is smooth, good and requests are fulfilled.
- clean and tidy rooms, amenities available.
- TV channels are very bad, TV broadcasts are difficult to watch.
- the swimming pool was very busy and full, there were no officers on duty, the pool floor was very dirty with food and water waste, there were no officers to clean the area. There are not enough changing rooms for crowded conditions.
- The corridor floor is muddy and watery due to visitors.
- In the breakfast restaurant, many of the menus are out of stock, there are no seats because it is full of visitors, many people fight over food like village people who never eat well.
- the checkout process was good and there were no problems.
Hopefully in the future it will be more organized and improved for the better.
nice stay in swissbelin, thank you.
ผผู้เข้าพักGood and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
TTuan AnuarServices is very good. The staf is very helpful and polite. The restaurant are very clean with variety of foods and fruits. Rooms are clean and tidy with good inroom air cond. The wash room are clean with bathtab with hot and cold water for shower..
ZZetyZalefaWe are happy!!!!! The staff so kind and soft spoken.. we love the view… Masha Allah.. so beautifull.. event we stay at standard room, we also can get the beatiful view of Danau Toba.. the breakfast was delicious.. this is the first time im going to Indonesia and i can eat all the food.. excellent.. i also like the tour package for free…keep it up..next time if i going to danau toba again, i will stay at waterfall inside Taman Simalem Resort..in Shaa Allah
ผผู้เข้าพักWe stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
Mmiss banzaiIt is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.