It was an enjoyable stay at this hotel even though I wasn't really in the room that much! I thought the food was tasty and good value for money the only issues I had and they were minor ones is there was no plug in the bathroom sink and no bags in the room in the bins for rubbish
My family and I stayed in 2 rooms which inc a dinner package.
We had a very warm lovely welcome by the receptionist who was extremely helpful.
Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom.
We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that.
Breakfast was brilliant lots of choice and good timings for breakfast.
The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh.
Other than the few items mentioned we still had a lovely stay with family
The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner.
We wouldn't let it stop us from staying there again.
I booked this hotel for two nights so my child could enjoy the swimming pool, but unfortunately, it was closed for upgrades. This was not mentioned when booking, and we only found out at check-in, which left my child very disappointed.
The real highlight of this hotel is the staff. From reception to the restaurant team and cleaners, everyone was professional, hardworking, and genuinely kind. Their service was some of the best I’ve experienced in the UK, and they really do their best to make guests feel welcome and comfortable.
The downside is the building itself, which is very dated. The rooms are squeaky, the doors and hallways are worn, and there’s no elevator. I saw several guests struggling with heavy luggage on the stairs, so if you have large bags, I’d strongly recommend requesting a ground floor room.
That said, the building itself is outdated and badly in need of renovations. Doors have chipped paint, the hallway lighting is old, the sauna and changing rooms are poorly designed, and the gym has very limited space and equipment. Compared to other hotels in Swindon, this one feels extremely dated.
Overall, my experience was good thanks to the wonderful staff and their service. I would consider staying here again, but for better value, there are other hotels nearby with larger rooms, elevators, modern facilities, and a better breakfast and restaurant experience. I truly hope Holiday Inn Swindon invests in a full upgrade of the building and facilities—partial, low-quality renovations (like the bathrooms) won’t be enough.
The hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered.
The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days!
Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.
This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.
Just what we expected , excellent staff , very helpful and attentive
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114 รีวิว
8.2/10
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฿ 2,234
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8.3/10
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SSeetanahNatashaMy family and I stayed in 2 rooms which inc a dinner package.
We had a very warm lovely welcome by the receptionist who was extremely helpful.
Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom.
We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that.
Breakfast was brilliant lots of choice and good timings for breakfast.
The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh.
Other than the few items mentioned we still had a lovely stay with family
The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner.
We wouldn't let it stop us from staying there again.
AAshley AntenIt was an enjoyable stay at this hotel even though I wasn't really in the room that much! I thought the food was tasty and good value for money the only issues I had and they were minor ones is there was no plug in the bathroom sink and no bags in the room in the bins for rubbish
ผผู้เข้าพักOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
MMons007I booked this hotel for two nights so my child could enjoy the swimming pool, but unfortunately, it was closed for upgrades. This was not mentioned when booking, and we only found out at check-in, which left my child very disappointed.
The real highlight of this hotel is the staff. From reception to the restaurant team and cleaners, everyone was professional, hardworking, and genuinely kind. Their service was some of the best I’ve experienced in the UK, and they really do their best to make guests feel welcome and comfortable.
The downside is the building itself, which is very dated. The rooms are squeaky, the doors and hallways are worn, and there’s no elevator. I saw several guests struggling with heavy luggage on the stairs, so if you have large bags, I’d strongly recommend requesting a ground floor room.
That said, the building itself is outdated and badly in need of renovations. Doors have chipped paint, the hallway lighting is old, the sauna and changing rooms are poorly designed, and the gym has very limited space and equipment. Compared to other hotels in Swindon, this one feels extremely dated.
Overall, my experience was good thanks to the wonderful staff and their service. I would consider staying here again, but for better value, there are other hotels nearby with larger rooms, elevators, modern facilities, and a better breakfast and restaurant experience. I truly hope Holiday Inn Swindon invests in a full upgrade of the building and facilities—partial, low-quality renovations (like the bathrooms) won’t be enough.
88285SueHI stay at The Angel three or four times annually and have done so now for a number of years.
The location is excellent for me to visit family who live nearby. Parking at Sainsbury’s (through the gate at the rear of the courtyard) is convenient, or there is some on-road parking at the front of the property. Rooms are well appointed and always very clean.
On this latest visit I had to request a room change since the door to my room was extremely difficult to unlock and then could not be closed properly from the inside. As a lone female traveller,safety and security is paramount. Unfortunately, as I experienced similar problems on my previous visit a few months ago, it appears that this may be an ongoing issue ( perhaps weather-related) that now needs to be addressed with some urgency.
ผผู้เข้าพักLovely hotel, polite and friendly staff, ample parking, excellent location in the heart of town. Only negative is the stains on the bathroom walls that could easily be removed with a little more attention to detail and the cold tap hardly let out any water. Unfortunately there wasn't any real ale available whilst we were there thus stopping us from enjoying that facility.
ผผู้เข้าพักThe hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered.
The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days!
Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.