We were given a handicapped room. The only problem was the washroom. There was mould (black) along the wall and on the chair legs. We did not use the chair. Breakfast was ok. Staff very friendly and polite. A quiet room.
We were satisfied with everything actually. It is probably why I gave four stars to amenities because of the size; like a small buffet space for breakfast and a tiny functional elevator for all guests. Aside from that, the rest is fine and the staff were pleasant.
ผผู้เข้าพักEverything was alright except that there were only 2 towels 2 facecloths other hotels you get at least 3 of each h. Also drinking glasses only 2.
AAymanIt was great stay for my first time, the team there are very kind and everything is cleaned, I really enjoyed and for sure I will be back.
Thanks
CClarissaWe were given a handicapped room. The only problem was the washroom. There was mould (black) along the wall and on the chair legs. We did not use the chair. Breakfast was ok. Staff very friendly and polite. A quiet room.
ผผู้เข้าพักThe location and hotel were great. What was very disappointing was I booked a room with 2 Queen beds. When we checked in yesterday afternoon they said they upgraded my room to king size bed because of how busy they were. I said that was nice, but I was with my 81 year old father and needed 2 beds like I booked. They said oh sorry, but there's a couch in your room. I had 30 minutes to get ready for a family funeral, so I didn't have time to insist something be done. Needless to say I wasn't going to make my father sleep on the couch, so I did. Advised the front desk about this this morning and they said oh sorry.
KKathleen TrudelThis is without a doubt the most posh hotel in NB. It's very elegant and provides the service of a 5* hotel and has the activities of a resort. However, our room was not well maintained. Many electric outlets were impossible to use, they were wonky and loose. One if the pillowcases hadn't been changed. In a hotel where the ambition is so high, even the broom closets should be impeccable. It advertised as dog friendly but a 50$ charge is added for the dog. Might I suggest providing at least a few dog enabled rooms for that price? They could have dog beds/treats or at least a bowl for water at that price. The other unpleasant surprise was a resort fee that remained hidden until check out. The price of the room was already well above all other hotels in NB, and making that fee a hidden charge is unacceptable. If you need to charge more, show it in the booking price.