We were given a handicapped room. The only problem was the washroom. There was mould (black) along the wall and on the chair legs. We did not use the chair. Breakfast was ok. Staff very friendly and polite. A quiet room.
This is without a doubt the most posh hotel in NB. It's very elegant and provides the service of a 5* hotel and has the activities of a resort. However, our room was not well maintained. Many electric outlets were impossible to use, they were wonky and loose. One if the pillowcases hadn't been changed. In a hotel where the ambition is so high, even the broom closets should be impeccable. It advertised as dog friendly but a 50$ charge is added for the dog. Might I suggest providing at least a few dog enabled rooms for that price? They could have dog beds/treats or at least a bowl for water at that price. The other unpleasant surprise was a resort fee that remained hidden until check out. The price of the room was already well above all other hotels in NB, and making that fee a hidden charge is unacceptable. If you need to charge more, show it in the booking price.
This is my fourth time picking Chateau Moncton, and every stay was very pleasant. Convenient location with free on site parking, clean rooms with comfortable beds, good breakfast selection with all day free coffee. Take a leisure stroll eastward along the board walk and read about the history of Moncton at the Settlers Landing. Enjoy lobster rolls, cod tacos and juicy burgers at Classic Burgers adjacent to the hotel. Highly recommend the river view room to soak in the sunrise and chocolate river.