The staff were friendly, and the location for the hotel was great, the room which was a standard king was very dusty and didn't look to have been cleaned properly, also the shaver plug didn't work and when I asked about it the guy at reception didn't know what they were, they sent someone up and found the fuse had blown, however they didn't replace it and sort it out... I stayed here a year ago and it was much better in all aspects, it doesn't seem to have kept itself up to standard.
Hotel experiences range from luxurious, memorable stays with personalized service to challenging situations requiring quick, empathetic problem-solving.
The hotel and staff are great,but unfortunately on this stay the fire alarm went off at 4am in the morning,due to a fault..so broken sleep unfortunately
Lovely hotel, room was very spacious and very clean, staff were very friendly and helpful. Would definitely recommend this hotel. Close to shops and train station. Will look to booking a stay again at this hotel.
Check in was easy and the lady on reception was very friendly and helpful. Our room was large and cool. Lovely bathroom with quality shower gel and shampoo provided. I had several hours to myself so I made use of the gym, great equipment and all very clean. Good swimming area, very busy on a Saturday afternoon. Enjoyed the sauna and steam room. Had curry in the bar which I thought was overpriced. We had a great, comfortable night’s sleep followed by a delicious breakfast with lots of choice.
KKelv69Great hotel. Close by to the motorway meant convenient but quiet. The spa facilities were excellent. The steam room was very effective, which isn't always the case in many hotels, even shortly after opening first thing in the morning it was up to temperature.
Room was clean and comfortable.
As for the restaurant, I'm still wondering when the potato shortage started in this country! My fish and chips could have done with some more chips. There were so few they were able to hide them all under the piece of fish! That's a shame as the food was really nice.
Would definitely stay again and will look out for Leonardo again in future as a previous stay somewhere else was really nice.
RRosie ❤️Such a beautiful hotel. Staff are extremely welcoming. Everyone is ready to help. The hotel itself is kept very clean. We definitely had a very comfortable good night's sleep. Breakfast was good. We loved the leisure facilities.
The jacuzzi was our favourite, the water temperature wS like having a nice very hot bath! It was amazing. It was the best one I've seen ever. Also it was a very good size.. The swimming pool was far too cold for me to go in. I'm a cancer patient and I can't go in cold water. That was my only negative point.bi would have loved to go for a swim. The steam room and sauna were good. I also noticed there was a good gym but I didn't go there.
There was A lovely furnished quiet room with plenty of sofas and coffee tables around to relax or work. Also a computer with Internet and a printer for our use which was really good for working guests. I booked this hotel overnight stay for my mum and myself as a little relaxing getaway and it was perfect. The car parking is not a problem at all.
We will definitely be booking this in the future fir jy whole family as we really enjoyed it.
ผผู้เข้าพักTo customer service. My partner and l stayed at the Bosworth Hall hotel whilst travelling north for an overnight stay to break our journey and get refreshed to continue our journey. Sadly although the staff were amicable and the site was good we got very little sleep as there was hard noise through the night and early morning. This was acceptable but the bathroom facilities were unacceptable. There was very little water pressure so we could not shower and when inspected the pipe had obviously been faulty and leaking prior to our visit but the pipe had been wrapped with electrical insulation tape and the pressure reduced so it didn,t blow the tape off when used. It was a poor advert for a high class hotel. I attach a photo of the pipe. Also l expect you to make recompense to me. Regards Jacob Thomlinson.
ผผู้เข้าพักReally good value hotel at East Midlands Airport.
I stayed here for one night due to its proximity to the airport. The staff were very friendly and welcoming. The rooms are fairly basic, but this is a Holiday Inn Express, not a luxury hotel. The bed was comfortable and there was a hairdryer, kettle, iron and a few other features in the room. Wifi was fast and stable which is a big plus. The food is the restaurant was fairly decent and it was certainly quite busy the evening I was there. Breakfast is included for all rooms and there were plenty of hot and cold options with juices and coffees etc. OK it won't win any Michelin stars, but I was happy for the price. The hotel is around a 10 minute walk to the terminal or there is a bus stop right outside which gets there in a few minutes.
FFyah KiddHotel experiences range from luxurious, memorable stays with personalized service to challenging situations requiring quick, empathetic problem-solving.
ผผู้เข้าพักDisappointingly the WORST room I have ever stayed in.
I had read reviews that the place was dated, but my bathroom door had literally fallen off its hinges. You can overlook a bit of dated decor, but my room was absolutely filthy. You could see the dirty and dust build up on furniture like the armchair, someone’s sock was in the fireplace, cobwebs and spiders in corners and under furniture, ***** on the loo seat and black mould and mildew in the bathroom. I even saw silverfish running across the bed!
Bedroom amenities were very minimal also, but the cherry on the cake was having to listen to the bar staff discussing vomiting and diarrhoea while waiting for my dinner.
Such a shame as the location is lovely.
ผผู้เข้าพักGreat location & fab gardens,hotel inside is dated & needs a make over,our room was basic,bed comfy,black mould on bathroom mastic & cracked tiles in shower area,stained tiles in ceiling area,patio doors to outside,but on opening in the morning,was greeted by a white transit van right outside doors & the wedding planners for the next wedding going back & forth,so couldn’t even have the curtains open,great full English breakfast options,but food had clearly been kept warm for quite a while,no plates,no tea bags,had to ask,tables hadn’t been cleared of dirty plates,glasses,mugs,etc & no staff to be seen,so had to clear our own table,staff all looked miserable & when they did appear,not one of them spoke to us!