La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
К номеру нужно быть готовым, на самом деле по сути нет окна. Вернее оно очень маленькое и есть, но выходит в узкий колодец и не открывается. И оно находится по сути в ванной комнате. В номере влажно и душно. Я так и не поняла, как нужно было бронировать номер с окнами, в описании было указано, что в номере одно или несколько окон и были фото с окнами. Питание на завтрак понравилось. До круизного порта далеко, нужно брать такси. Для меня выбор отеля оказался не удачным, люблю номера с окнами и балконами, а не спичечные коробочки.
To be honest the location of the hotel is perfect. You can stay in Palma- old city then if you have a car you can enjoy and go anywhere you want so you can both see both side old city & playas( south of the island) - when it comes to the hotel, of course they are 3 star and it was high then our expectations.. breakfast is not strong but if you want to start to the day with something more than coffee and croissants it is good.. cleanliness and amenities are good for a 3 star hotel, also thank you so much for the lady who works in night shift- she was so kind and helpful.
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
This is a really nice resort, with a nice lobby and amenities. It's also right by the ocean, and the dining room has a great view overlooking it as well. The breakfast was really top notch and delicious, with a lot of fresh fruits and food varieties. Sadly, the location is a bit inaccessible and not that close to either of the airports on the island.
El hotel está bien ubicado y su personal es amable. Sin embargo, el desayuno se sirve en otro NH que se encuentra a 200 metros. En ningún momento se me avisó de esta circunstancia antes de la reserva. Las instalaciones están muy viejas, un hecho que se nota especialmente en el baño. La habitación no tenía luz natural y contaba con dos camas individuales realmente pequeñas.
Потрясающее место, до дюн пешком пару минут, в доме все новое, есть кухня, и все пренадлежности, красивая территория, бассейн, вечером очень тихо. С удовольствием вернусь снова
ผผู้เข้าพักSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
CClarestaBest 4 star hotel!!
Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel.
The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room.
We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal.
The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy.
It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel.
If there’s anything to complain about, I would say the steam room wasn’t working during my stay!
ผผู้เข้าพักWe had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists.
If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)
ผผู้เข้าพักThe location is too far out for our liking but as we had rented a car, it was fine. We had also read reviews about the location so we expected it. For our rental car we were given a parking slot someone had just parked on so needed it changing. It did not seem like they were enforcing the parking. We were there in December so the weather was pleasant and not too hot to walk down to the Italian restaurant to have dinner. They are friendly at the Italian restaurant and their prices are good. They also went out of their way delivering food to door to our oldest child that had not come out for dinner with us. We did not go to the restaurant on site as the restaurant on site is independent and seemed very catered for the Brits. There is no breakfast available in the mornings on site so if like us, totally unprepared, the supermarket on site is ridiculously expensive and staff not very friendly. First morning we bought everything we needed, after we were prepared and only bought expensive baked goods. We did not try the pools, as the opening hours were extremely short. It would have been better if they'd been early morning till late evening. We heard there was a pool bar. There is a small playground for toddlers. Our house was a good size for a family of 5, allowed to stay 6. We would return because of our odd size family, the terrace and friendly receptionists.
ผผู้เข้าพักMagnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
ผผู้เข้าพักIdeally located in quiet part close to old town as well as the *****. Two pool areas (one with shallow kids pool) and food available by larger pool -also small dining area just past reception (good selection for breakfast).
Pool table for older kids and small playground for toddlers onsite.
Very clean complex and friendly staff. Fully equipped kitchenette and lovely powerful shower in bathroom which I loved!
Close to lots of shops and restaurants, but relatively steep stroll downhill to beach, fine for us but could be a workout with buggy or if any mobility issues. There was on street parking outside if hiring a car. Lots of taxis around if not! We enjoyed exploring the local areas on foot after a day of sightseeing…some great restaurants close by in the old town.
No air con in the apartment that we could see (but we didn’t ask either as we stated at end January so 24 Celsius and pleasant indoors and out) - recommend checking if going at peak times.
Pools weren’t heated but nice for a dip- clean and lifeguards on duty at both between 9:30 and 6pm.
Relaxing short break at lovely complex, we’ll be back!