Very good hotel with excellent value for money facilities.
Big and clean rooms, nice staff and excellent manager Mr. Islam will do everything to make your trip comfortable and memorable.
Highly recommended.
We had a nice stay, the Housekeeping staff are excellent.
Towels in the bathroom need to get rid because it is old.
Back of the bathroom door is a bit old and not cleaned.
guest relation Christine was not helpful until I called reception and asked about her name.
Reception staff need to be welcoming and friendly.
Our TV didn’t have a signal since arrival, I had to call reception every day a few times to sort it out.
It worked sometimes but was frustrating loosing signal while watching TV and have to ask reception to help. When it happened in the morning, I had to wait until 3pm when maintenance arrive.
Also the screen was blurry.
We had very good service in the restaurant .
the boat service is very good.
First, the hotel picked me up at the ferry dock by their own boat, which really helped me relax after a tiring journey. When I arrived, everything felt very new furniture and very big room—especially the bathroom—and the whole place was very clean. One thing I really appreciated was how quiet it was, so I could sleep very well. The owner is also very kind and helped arrange the trips I wanted to go on. I originally booked for just 2–3 nights, but ended up staying for a full 7 days.
ผผู้เข้าพักWe had a nice stay, the Housekeeping staff are excellent.
Towels in the bathroom need to get rid because it is old.
Back of the bathroom door is a bit old and not cleaned.
guest relation Christine was not helpful until I called reception and asked about her name.
Reception staff need to be welcoming and friendly.
Our TV didn’t have a signal since arrival, I had to call reception every day a few times to sort it out.
It worked sometimes but was frustrating loosing signal while watching TV and have to ask reception to help. When it happened in the morning, I had to wait until 3pm when maintenance arrive.
Also the screen was blurry.
We had very good service in the restaurant .
the boat service is very good.
EEvonneLimOn our first night, the room was not clean. After our first complaint, housekeeping did a simple cleanup but it was still unsatisfactory. With our second complaint, a deeper cleaning was arranged, and the room was finally clean — though it was already past midnight (around 1am). The hotel staff apologized and kindly compensated us with a dinner discount, which we appreciated. Overall, we are happy with the team’s fast response and service recovery.
One small feedback: the facilities’ opening hours (spa and gym) clash with typical sightseeing schedules. Since they open late and close early, we were unable to enjoy them. It would be great if the hotel could consider extending the operating hours.
Credit to the room towel decoration. Surprises everyday we came back from sightseeing. Talented creativity of towel art.